Helpdesk Analyst

Helpdesk, Help Desk, Desktop, Mac is mandatory, G Suite or Google Apps for Work
Full Time, Full Time/Permanent
$65-75K + Bonus +Opt
Telecommuting not available Travel not required

Job Description

Please note I have direct access to the Hiring IT Systems Manager for this position.

A startup company in a unique niche market is hiring a Helpdesk Analyst. The Help Desk Analyst will be responsible for working on a team of 2 Help Desk Analysts supporting 2 offices in CA with 200+ users. The Helpdesk Analyst is responsible for supporting, troubleshooting, new installs, upgrades and migrations for 200+ corporate users running Mac v10.x on laptops. The company fully utilizes Google’s Enterprise G Suite. The company utilizes a custom-made ticketing system (migrating to MDM Meraki). The company utilizes Sophos and Malwarebytes for Anti-Virus and malware software. The team utilizes Google’s Chrome Remote Desktop for remote access (migrating to Cisco’s Meraki).

The Help Desk Analyst reports directly to the IT Systems Manager

The company offers full benefits (PPO & HMO) including dental and vision, 401K, 2 weeks of vacation, 8 paid sick/personal days, Short and Long-Term Disability, Life Insurance, Employee Assistance Program, Wellness Programs, extremely casual dress, on site gym, catered lunches and flexible work hours that all start upon employment.

 

REQUIREMENTS:

MUST HAVE 2-4+ years’ experience working within the Helpdesk/Desktop support field

MUST HAVE strong experience supporting Mac OS X (specific experience must be detailed in resume to be considered)

Experience supporting G Suite (Enterprise a plus)

Experience using Chrome Remote Desktop, GoToAssist, RDP, PCAnyWhere or similar tool for remote access

Experience utilizing a ticketing system

Experience with Sophos, McAfee, Symantec, TrendMicro, Malwarebytes or similar for antivirus/spam/spyware

 

The following are pluses only (NOT Mandatory):

 

Experience with any MDM software (Cisco’s Meraki a plus)

Proficient with Apple iOS

Experience with a password manager (LastPass a plus)

Experience supporting contact dialer software (inContact a plus)

Any AWS exposure

BS/MS in CS or related degree

Posted By

Al Karaptian

Hermosa Beach, CA, 90254

Dice Id : equest
Position Id : 200
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