Helpdesk Analyst or Support Analyst or Helpdesk Technician or Deployment Technician

Helpdesk, Support, Technician, Repair, Deployment
Contract W2, Contract Independent, Contract Corp-To-Corp, 6 Months
$21 - $22
Work from home available

Job Description

Location: 1020 Discovery Road, Suite 130, Egan, MN 55121 (Remote for now and On-Site once location opens up)
Type: Contract
# of Positions - 15

7am-4pm - Monday - Friday

• 1 for Sat/Sun/Mon/Tues/Weds 10pm-7am
• 1 for the Mon- Friday 10 pm- 7am

- 2 for Sat/Sun/Mon/Tues/Weds 10pm-7am
- 2 for the Mon- Friday 10 pm- 7am

Interview Process: Zoom Overview:

The Help Desk Technician is responsible for responding to telephone calls, email and personnel requests for technical support. Responsibilities:
• Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems
• Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues
• Provide support for Windows 10 and some legacy Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics
• Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
• Document, track and monitor problems to ensure timely resolution
• Identify, research and resolves technical problems
• Correct application issues, solve network and security problems and identify common PC software and hardware problems
• Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware
• Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals
• Perform other duties as assigned by management Required Skills:
• High school diploma or GED required
• Associate degree is preferred
• Excellent organizational, written, and verbal communication skills
• Computer literate and familiar with help desk procedures
• Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software
• Ability to install and deploy Windows based computers
• Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint
• Knowledge of Internet Explorer software usage and configuration
• Ability to lift up to 60 pounds required

Dice Id : 10522649
Position Id : MAX486
Originally Posted : 2 months ago
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