Helpdesk Engineer

  • KORE1,
  • Meridian, ID
  • 18 hours ago
Help desk, Microsoft Office, Hardware, Troubleshooting, Service desk, Customer service, Communication skills, windows, msft, Freshservice, g-suite, Microsoft Windows, helpdesk, desktop, imaging, office365, Digium, Ytel, efax, CRM, automox, SentinelOne, Tenant.IO, AD, Active Directory
Full Time
$60,000 - $80,000
Work from home available Travel not required

Job Description

No 3rd Parties
Hybrid work schedule (but MUST be local to office in Meridian, ID)


Who We re Looking For:

We are looking for a Helpdesk Engineer to join our growing team as our technology takes off and our customer base (as well as internal employees) grow. The Help Desk Engineer will supply a differentiated customer experience to our internal employees (both onsite and remote) by supplying world-class service. This will consist of fielding inquiries, requests and performing initial troubleshooting for all IT systems, corporate and remote user systems, and properly documenting each interaction.


What You Will Do:

Complete and correct resolution of requests; supplies answers by finding problems, researching issues, and guiding end-users through corrective steps

Thoroughly document problems and resolutions of support requests in the ticketing system (Freshservice)

Help keep a current knowledge base of processes and procedures and be a key contributor

Collaborate with a team of IT professionals to resolve the needs of our end-users

Learn to understand how the business process works, how the technology supports the process, how integrations work, and the impact of changes to any part

Escalate unresolved issues to the proper resolving groups via trouble tickets

The Qualities You Possess:

Self-learner with a desire to keep up with the latest technology trends & practices

Excellent team player with strong verbal and written communication skills

Excellent interpersonal skills and great Customer Service; ability to build trusted relationships with users and business stakeholders

Must be a good multi-tasker with the ability to navigate and use multiple systems simultaneously


The Skills and Background You Possess:

Bachelor s Degree Preferred

3+ years of solid Service Desk or Help Desk experience

Multi-tasking and time management skills

Intermediate Windows 10 operating system knowledge including user-profiles and policies

Intermediate knowledge of supporting and troubleshooting IT Hardware, such as laptops and tablets

G Suite experience preferred

Office 365 knowledge, including Teams, Excel, and Outlook

Dice Id : 10121019
Position Id : 7197415
Originally Posted : 2 months ago
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