Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon next generation services help us stand out amongst our peers. Thrive is on the look-out for individuals who don t view their weekdays spent at a job , but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you re attracted to a work hard, play hard environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
The primary role of the Helpdesk Coordinator is to manage all incidents reported to the helpdesk. This person is responsible to document, assess, resolve, and/or escalate issues as appropriate, initiating customer contact. This person will provide status information throughout the resolution process to ensure effective communication and customer satisfaction. The Helpdesk Coordinator answers, evaluates, and prioritizes incoming issues via telephone and email requests. In addition, this person maintains the help desk schedule and scheduling of field engineers.
Helpdesk Coordinators need to prioritize workload based on our Service Level Agreement. Severity levels are assigned to each ticket dictating the time to respond to that issue. The ability to work collaboratively and cohesively in a team environment is critical to this role. Very strong written and communication skills with the ability to manage multiple deadlines are a core requirement for this position. This person is focused on delivering outstanding customer service and satisfaction to our clients. Have a "can do" attitude with the ability to be energetic and enthusiastic at all times.
The Helpdesk Coordinator will:
The Helpdesk Coordinator will be familiar with basic technical tasks and support. He or she will also have some knowledge and understanding of basic administration tasks and end user support for:
Benefits & Perks: