Job title: Helpdesk
Location: Boulder, CO
Status - Full-time
About Us: RTL Networks, Inc. is a rapidly-growing company primarily focused on providing information technology (IT) support services and personnel to a variety of commercial and government customers for long term contracts. By providing a wide array of professional services and products, we help our customers leverage technology and operate with total confidence in the predictability, security and reliability of their technology resources in order to meet business objectives.
Job Purpose or Summary:
Opening for someone with excellent customer service and professionalism in the conduct of helpdesk ticketing platform management, providing Tier 1 & Tier 2 user IT support, workstation system configuration, update and authoring of how to procedures for help desk functions following industry best practices, and perform inventory management for the ITS IT Help Desk. The contractor will collaborate with system administrators and IT Team members and provide overall attentive and excellent customer service to end users in the conduct of troubleshooting and servicing Windows, Mac and Linux operating systems, various hardware and software technologies, and maintaining conference room equipment, and inventory IT equipment.
Provide tier 1 & 2 help desk support to end users. This includes providing professional customer focused support to users via email, phone, or in-person in areas such as password resets, account unlocks, and initial diagnosis of connectivity problems and other various computer issues. The contractor shall perform issue triage, to include maintaining the ITS Help Desk ticketing system communications and inputting issues in to ticketing system from email, phone, and in-person interactions. The contractor shall prepare systems for deployment to offices, labs, international travel, and other installation types in accordance with ITS deployment procedures. This includes both laptop and desktop workstations with various operating systems such as Windows, MacOS, and Linux.
Applicant selected for this position must be able to obtain and/or maintain a security clearance or access.
U.S. Citizenship required.
Chosen applicants will be required to pass pre-employment drug screening and a criminal background check.
The target salary for these positions is $51k to $69k and includes a full benefits package.
We are an Equal Opportunity Employer.