Helpdesk Resource

managed services, helpdesk, windows, active directory, support, ticket, monitoring
Full Time
Up to $45,000
Work from home not available Travel not required

Job Description

Vicom Computer Services is seeking a Helpdesk Resource for fulltime opportunity within our ProServe Department.


We are a Managed Service Provider that services SMB market. As part of our growth model, we are looking for individuals who are long term career minded. We are in the need of a technician with strong Windows Administration skills, customer communication skills and who will thrive in a team environment. This person will work NOC in Farmingdale NY. Must be able to work directly with our clients.

This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. Ideal candidate will have 3+ years working for a managed service provider or similar experience. Must be able and willing to work from Farmingdale NY. This Position also requires on-site work and may spend up to 40-60% of time at a client location per week. Must set and manage schedule, record time. Must have Professional appearance, strong documentation and communication skills are required. Essential Duties and Responsibilities:

  • IT Support relating to technical issues involving Microsoft's core business applications and operating systems
  • Windows Server, Active Directory, Windows Workstations, Mac workstations, Mobile Devices, network peripherals, and printers
  • Remote access solution implementation and support: VPN, Terminal Services,
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
  • Process incidents & requests by phone, email and client portal
  • System documentation maintenance and review in Autotask
  • Daily schedule maintenance- Update, track, record time for each support ticket
  • Communication with staff as required
  • Use and understand MSP tools- AutoTask,AEM, AEB, Webroot, IT Glue
  • Keep up to date on current IT tools and systems
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Ability to work in a team and communicate effectively

Work with the Service Desk Dispatcher and/or act as Service Desk Manager/Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently

Posted By

Dice Id : 10116678
Position Id : 20-00008
Originally Posted : 4 weeks ago
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