Vicom Computer Services is seeking a Helpdesk Resource for fulltime opportunity within our ProServe Department.
We are a Managed Service Provider that services SMB market. As part of our growth model, we are looking for individuals who are long term career minded. We are in the need of a technician with strong Windows Administration skills, customer communication skills and who will thrive in a team environment. This person will work NOC in Farmingdale NY. Must be able to work directly with our clients.
This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. Ideal candidate will have 3+ years working for a managed service provider or similar experience. Must be able and willing to work from Farmingdale NY. This Position also requires on-site work and may spend up to 40-60% of time at a client location per week. Must set and manage schedule, record time. Must have Professional appearance, strong documentation and communication skills are required. Essential Duties and Responsibilities:
Work with the Service Desk Dispatcher and/or act as Service Desk Manager/Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently