Helpdesk Specialist I

Active Directory, Communication skills, Desktop, Help desk, Configuration management, Information systems, Configuration, Microsoft Windows Server, Microsoft Windows Azure, Microsoft Deployment Toolkit, Mobile devices, Microsoft Windows, Process improvement, Microsoft SharePoint, Microsoft Office, Troubleshooting, Windows PowerShell
Contract W2, Contract Independent, Contract Corp-To-Corp, 5 Years
Depends on Experience

Job Description

Help Desk Specialist–I
Washington, DC

Salary- $25/hr on W2 (All Inclusive)/ $30/hr on C2C .

General roles & responsibilities:

  • Provide support for implementation, troubleshooting and maintenance of agency workstations and application services.
  • Support staff shall provide administrative and operational support of the OCIO’s Configuration Management process.
  • Applies business process improvement practices to re-engineer methodologies/principles and business process modernization projects.
  • Assist in establishing standards for information systems procedures. Constructs sound, logical business improvement opportunities consistent with Information Management guiding principles, price savings, and open system architecture objectives.
  • Support staff shall mentor junior staff in technical areas.
  • A working knowledge is desirable in several of the following software systems and architectures: Windows 10, Windows Server 2016/2018, MS-DOS, Azure, Microsoft Office 2016/Office 365, Microsoft Deployment Toolkit (MDT), Telnet, VBScript, PowerShell, Active Directory 2012/2016 administration, Dragon Naturally Speaking Legal version, AutoCAD
  • Understand the importance of meeting deadlines.

Required Skills

  • Over four years of experience in the field of help desk assistance, including three years of specialized experience in highly specialized IT disciplines involving a range of help desk related support.
  • At least two years of general hands-on experience in the specific discipline(s) of help desk functions.
  • Performs help desk support; works independently and as a member of a team.
  • At least 1 year of hands-on experience in configuring, managing and deploying Windows operating systems using Microsoft Deployment Toolkit (MDT).
  • Strong knowledge of the Microsoft Windows 10 Operating System.
  • Strong knowledge of Microsoft Office 2016, Microsoft SharePoint and Microsoft Office 365.
  • Hands on Experience with VoIP phones, Skype for Business, VPN solutions, mobile devices, Help Desk ticketing system, Remote management(using RDP and Remote assistance)
  • Excellent written and verbal communication skills.
  • Experience developing documentation to support desktop application packaging processes.
  • Experience developing application testing plans and supporting documentation.
  • Working knowledge of Microsoft Active Directory
  • Must be able to research and work independently to triage, troubleshoot, and fix issues.
  • Must be able to work collaboratively with other team members and hit the ground running, with minimal guidance, towards a common goal
  • Detail oriented and organized; able to understand information systems and ensure accuracy of work
  • Requires strong communication skills with other team members and clients
  • Requires the proven ability to manage time while working on a variety of tasks
  • Possess a willingness and attitude to help customers find workable solutions


  • Applicants selected will be subject to a minimum-background investigation and may need to meet eligibility requirements for access to sensitive information.


  • Associate's Degree in related field.


Thanks & Regards,

Mayuri Sharma

Global Alliant Inc


Dice Id : 91095631
Position Id : 7138080
Originally Posted : 1 month ago
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