Helpdesk Specialist

  • Modis,
  • Cleveland, OH
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Citrix, Customer Service, Desktop Support, Excel, Exchange, Help Desk, LAN, Management, Microsoft Word, Networking, Outlook, VMware, vSphere, WAN, Windows
C2H Independent, Contract Independent, Contract W2, Contract Corp-To-Corp, C2H W2, C2H Corp-To-Corp
Work from home not available Travel not required

Job Description


Modis, the leader in the IT Staffing and Engineering industry is seeking a Help Desk Specialist for a contract role in Independence, OH. Our client is looking to fill an opening with a candidate that has strong interpersonal and technical skills. This individual will be responsible for resolving and escalating incoming technical issues as well as participating in an on-call rotation.

Top Skills:
  • Personality, Interpersonal Skills, Customer Service and Culture fit
  • Supporting MS Windows Environment
  • Microsoft Office, heavy Microsoft Word and Excel
  • Exchange / Outlook Email support
  • Mainly phone and email support In person deskside and Remote

Nice to Have:
  • Citrix
  • Document Management Software
  • Degree

Minimum Technical Skills:
  • 3+ years of experience with troubleshooting and providing local/remote desktop support
  • 3+ years of experience troubleshooting Windows Desktop Operating Systems 7/8.x/10
  • 3+ years of experience with basic administration of the following:
  • Windows Server 2008 R2/2012 R2/2016
  • Microsoft Exchange Server 2010/2013/2016
  • Working knowledge of mobile devices, laptops and desktops
  • Working knowledge of common desktop applications including Microsoft Office
  • Working knowledge of client/server printing

Familiarity with the following is a plus:
  • VMware vSphere 5.x/6.x
  • Citrix XenApp 6.x/7.x
  • LAN/WAN and Storage Area Networking concepts
  • Worldox document management software

Interpersonal Skills:
  • Good oral and written communication
  • Attention to detail
  • Self-motivated professional
  • Experience working in a team environment
  • Ability to work in a face paced environment
  • Can prioritize tasks and meet deadlines


Minimum of an Associate s degree in a technology related field or equivalent combination of related education and experience

Physical Requirements:

Able to lift a minimum of 40 pounds

Company Information

At Modis, we have the connections and expertise to help save you time and start earning money in the right IT or engineering job for you. We use our insight, knowledge and resources to match you with top positions at leading companies. Many of our clients use our services to help fill positions quickly so they can avoid the time-consuming process of posting jobs and sifting through resumes. This can mean we can offer you access to unadvertised IT and engineering job openings and quick placement opportunities that you wouldn't otherwise know about. Get The Modis Advantage.
Dice Id : 10112441a
Position Id : US_EN_6_914770_1019476

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