Helpdesk Specialist

TAD PGS, INC. specializes in delivering secure, reliable and rapidly implemented workforce solutions to the U.S. Federal marketplace, including U.S. Government agencies and their prime contractors. Wi
Work from home not available Travel not required

Job Description

We have an outstanding Contract to Hire position for a Helpdesk Specialist to join a leading Company located in the Alexandria, VA surrounding area.

** Candidate must have an active Secret Security Clearance. **

Job Responsibilities:

Responds to Helpdesk Requests and Change Requests following standard operating practices and procedures (SOP).

Troubleshoots and resolves operational deficiencies in operating systems and application software.

Provides technical support and user assistance for multiplatform endpoint systems, telecommunications, mobile devices, networking and conference support.

Provides operational support performing a range of administrative tasks, including warranty and license maintenance, records management, configuration management, office administration, scripting SOP problem resolution guides, conference support schedules, IT inventory processing and maintaining the

tape/disk library and media libraries for offsite storage.

Assists in the implementation of IT technology initiatives. Partners with the engineering staff to ensure the successful deployment and transition of operational support.

Maintains all systems to meet or exceed the business and security requirements in accordance with IDA, DOD, NSA, DISA and DSS directives and guidelines.

Administers and maintains classified and unclassified systems and services, ensuring optimum performance and availability.

Communicates all computer network, system and service problems and outages immediately to the IT Service Desk Supervisor and/or EITO Manager.

Performs other duties as assigned.


Bachelor's degree in Computer Science or related field and one year of relevant experience performing IT functions; OR, three years of relevant IT experience in lieu of a degree.

Experience with Microsoft Windows operating systems.

Experience with Active Directory account creations and Active Directory permissions.

Working knowledge of Ethernet, TCP/IP, network cabling, wireless, and remote access methodologies.

Must be self-motivated and able to work with general to no supervision.

Ability to obtain and maintain DOD 8570 IAT II certification.

TAD PGS, INC. specializes in delivering secure, reliable and rapidly implemented workforce solutions to the U.S. Federal marketplace, including U.S. Government agencies and their prime contractors. With more than 50 years of experience, TAD PGS, INC. has earned a reputation for accountability, a value that government agencies and prime contractors both demand and deserve.

TAD PGS, INC. sources professionals for the full spectrum of federal positions, from administrative to management, and those contracts requiring extremely niche-oriented technical skills and the highest levels of security clearance.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / EOE Protected Veterans/Disability
Dice Id : 10285720a
Position Id : 34558
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