Helpdesk Support - Desktop Support

Windows, iOS, Android, management, Training, XP, Communication, Mac, Troubleshooting, cisco, VoIP, Microsoft Office Other
Full Time

Job Description

Jacksonville, Florida
Skills : Windows,iOS,Android,management,Training,XP, Communication, Mac, Troubleshooting, cisco, VoIP,Microsoft Office Other
Description :
Key Responsibilities

  • Troubleshoot hardware/software via telephone and/or live chat for employees and consultants worldwide

  • Ability to utilize multiple resources to determine cause and resolution of technology break/fix items (including basic how-to's)

  • Technology knowledge may include, but not limited to: Windows 7/XP/10, Mac OS X, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), and incident management systems

  • Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service

Key Skills and Experience

  • Excellent written and verbal communication skills

  • Detailed oriented

  • Minimal issues with attendance/tardiness

  • 1-2 years' experience desired in information technology, but not required (In-house training will be conducted)

  • 1-3 years' experience desired in Customer Service, preferred

  • Experience in a call center environment.

  • Candidate will receive equipment to work from home until office is open.

Posted By

Zameer Saiyed

Dice Id : gciow
Position Id : 250896
Originally Posted : 1 month ago
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