Helpdesk Support Analyst

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Apex Systems
Systems, Help Desk, Analyst, Citrix, Windows, LAN, WAN, Development
Full Time

Job Description

Apex Systems is Looking for Helpdesk Support Candidates in Cedar Rapids, Iowa.

To apply, please send a copy of your resume to Tyler at

Role: Help Desk Support Analyst

Location: Hybrid Remote/On-Site model in Cedar Rapids, Iowa

Overview of position:
  • Strong customer service experience, preferably in help desk or call center environment
  • Technical support background or ability, including experience with:
    • Citrix, MS 365 Suite, Windows hardware, Win 7/10 OS, virtual/remote desktops, LAN/WAN, Active Directory
  • Experience with Remedy or Service Now ticketing system is nice to have

Description: Large helpdesk team based out of Cedar Rapids, IA supporting global workforce. Responsible for inbound call/chat resolution and logging, prioritizing and escalating issues with best-in-class customer service and support techniques.

*Please note that as a contract employee with Apex Systems, you'd be eligible for Health, Dental, Vision and Life Insurance; Short Term Disability; Hospitalization Coverage; Direct Deposit; Weekly Pay; Training and Development Programs; Corporate Discounts/Perks and our Referral Program.*

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.

Company Information

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across US, Canada and Mexico. Apex is a segment of ASGN Inc. (NYSE: ASGN)

Dice Id : apexsan
Position Id : BHJOB2374_1184116
Originally Posted : 1 month ago

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