Helpdesk Support Analyst

VPN, Active Directory, Citrix
Full Time
Depends on Experience
Work from home not available Travel not required

Job Description

Helpdesk Support Analyst - SS&C Technologies

New York, NY, USA

SS&C Technologies Holdings, Inc. is a global provider of financial services software and software-enabled services. Founded in 1986, SS&C has built the most comprehensive powerhouse of software technology in the financial services industry technology that complements our unrivaled expertise and professionalism in fund administration, insurance and pension funds, and asset and wealth management accounting and operations. Named by Forbes as one of America s best midsize employers, SS&C has more than 20,000 employees and 15,000 clients worldwide, and is headquartered in Windsor, Connecticut, with offices throughout North America, Europe, Asia Pacific, Africa, and Australia.

This position will be based at 4 Times Square, New York, NY 10036


Work with internal users within a corporate environment to provide level one technical assistance as needed. Provide support to global ASP clients and utilize troubleshooting skills to solve problems as needed.


Primary Duties:

  • Configure, install & maintain all standard PC hardware and software.
  • Responsible for all aspects of installation from receiving equipment, installation of software, testing, delivery to end user.
  • Perform password resets and administer users in an active directory environment.
  • Remotely troubleshoot technical issues over the phone or through email.
  • Assist supervisor to streamline daily support procedures.
  • Assist with the upgrade and maintenance of software as needed.
  • Gain experience, understanding, and expertise necessary to complete assigned tasks.
  • Demonstrate ability to research and resolve customer issues in a timely and accurate manner with minimal guidance.
  • Provide regular status and progress towards milestones with one s supervisor.
  • Manage and relay summation of incidents clearly and effectively to other shifts.



  • 2+ years' experience with Active Directory management in an enterprise setting
  • 2+ years' experience with Windows workstation/server operating systems and Microsoft Office Suite
  • Strong problem solving and analytical skills
  • Effective communication skills
  • Detailed knowledge and understanding of the relevant technologies and platforms
  • Ability to function and contribute in a team environment
  • Basic project management skills
  • Strong customer service skills
  • Strong time management skills
  • Strong interpersonal skills
  • Strong attention to detail
  • Ability to work in fast-paced environment


Distinguishing Characteristics of Position:

  • Minimal supervision in regards to troubleshooting activities.
  • Activities often involve support of specialized in-house applications.
  • Experience (minimal):
  • Position requires Technical Training in Computer Science/related field or equivalent work experience.
  • Should have a strong knowledge of Microsoft Operating systems and Windows Domains.
  • Database experience (SQL/MSAccess) and Citrix Presentation Server is a plus.
Dice Id : 10185448
Position Id : 6137807
Originally Posted : 3 months ago
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