Helpdesk Support Specialist

HELP DESK, HELPDESK, SERVICE DESK, SUPPORT, PHONE, EMAIL
Contract W2, Contract Independent
$20 - $20 hr

Job Description

"Those authorized to work in the United States are encouraged to apply. We are unable to sponsor at this time.

Position: Helpdesk Support Specialist
Location: Clinton, MS
Duration: 6 Months Contract (Very high possibility of Contract to Hire)

Responsibilities:

  • Provides phone support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors;
  • Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems;
  • Addresses support requests received over the phone or through email and web-based systems;
  • Provides prompt, courteous, and professional response to user calls during supported hours;
  • Provides a single, identified point of contact for all Help Desk and change request services;
  • Updates and maintains Help Desk records in accordance with established support procedures;
  • Performs account password administration and processes new user account requests;
  • Develops, maintains, and executes standard Help Desk operating procedures;
  • Follows security requirements as requested by the Government Security Officer;
  • Monitors customer problems to ensure prompt, satisfactory service/resolution is being provided; if necessary call the user to update them on progress;
  • Processes standard change request (Remedy tickets) for Installations, Moves, Adds, and Changes (IMAC's)
  • Manages the user's expectations; provide information that will give details for a possible resolution or when they can expect to be contacted again; and
Required Skills:
  • Must possess an overall understanding of Help Desk operations and technical phases of the job and have Windows technical skills.
  • Must have excellent customer service skills with the ability to communicate clearly and effectively also experience in following documented policies and procedures.
  • Must have a desire to learn new skills and take the initiative to improve their performance through on the job training.
  • Must be available to assist in development and modification of procedures.
Basic Qualifications:
  • IT background
  • Help Desk experience
  • Positive attitude
  • Excellent communication skills

Thanks & Regards
Preetham Anaparthi
Talent Acquisition Specialist
CompuGain
703.552.8935 direct |fax |
Dice Id : RTL61687
Position Id : 20-01507
Originally Posted : 3 months ago
Have a Job? Post it