Helpdesk Support (Remote Option)

Customer Service, Helpdesk, PC support, Call center, Customer service
Full Time, long term
Market

Job Description


UPDATE: THIS POSITION HAS REMOTE OPTION



CALLING ALL CALL CENTER AGENTS



Who we are

For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.



What Will You Do?



Provide Professional end-user support via telephone, email or web submits.

Provide restorative or maintenance actions to resolve end-user problems.

Responds to end-user problems based on Standard Procedures.

Track incidents and calls, including but not limited to, entering data into the database timely and accurately.

May be responsible for ensuring systems are configured properly.



What you ll get



Work with brilliant minds, often within a global capacity;

Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;

Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.



Why we re different



Brazilian and privately owned company;

Agility, flexibility, and innovation are in our DNA;

Flat organizational structure which enables faster communication and decision making;

Open floor plan environment where collaboration is highly encouraged!





What do you need to succeed?



High school diploma or equivalent required

1 year+ relevant experience

Requires high level customer service skills for this position

Experience in web based applications

Solid foundation of Personal Computer experience

Experience with desktop operating systems including Windows 7, 8 and 10

Overall knowledge of desktop productivity products

Ability to work in a team environment

Ability to work efficiently under pressure

Proven ability to remain flexible in a changing environment

Attendance and schedule adherence are requirements of this position

May require additional project-specific training


Posted By

Karly Crippen

Dice Id : 10106616
Position Id : 34371
Originally Posted : 2 months ago
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