Helpdesk Support Technician

  • Modis,
  • Glendale, CA
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Help Desk, PBX, Technician
C2H Independent, Contract Independent, Contract W2, Contract Corp-To-Corp, C2H W2, C2H Corp-To-Corp
Work from home not available Travel not required

Job Description

At Modis, we use our insight, knowledge and global resources to make exceptional connections every day. With 60 branch offices located strategically throughout North America, we are positioned perfectly to deliver the industry's top talent to each of our clients. Clients choose Modis as their workforce partner to solve staffing challenges that range from locating hard-to-find niche talent to completing quick-fill demands.

Position: IT Support/Help Desk Specialist

Contract (3-6 months)

Rate : $22 - $24 per hour

Location: Glendale, CA

Modis Burbank is looking for an IT Support/Help Desk Specialist for a great client in the Glendale area. The Help Desk Specialist will:
  • Provide first level contact and convey resolutions to user issues in a courteous and professional manner.
  • Provide Tier 1, Tier 2 and at times, Tier 3 support for core systems.
  • Have an understanding of technologies and will draw on technical expertise to analyze, provide solutions, test and document resolutions of issues.
  • Properly escalate unresolved queries to the next level of support and tracks, routes and redirects problems to correct resources.
  • Update customer data and documents activity in ticketing system.
  • Documents fixes and creates documentation and KB articles for future use.
  • Performs installations and support software and systems used by internal and external users when required.
  • Takes a lead role in administration and support of at least one designated system such as Secureworks or the PBX phone system.

If interested, please apply immediately or call directly at 818-531-3416.

Company Information

At Modis, we have the connections and expertise to help save you time and start earning money in the right IT or engineering job for you. We use our insight, knowledge and resources to match you with top positions at leading companies. Many of our clients use our services to help fill positions quickly so they can avoid the time-consuming process of posting jobs and sifting through resumes. This can mean we can offer you access to unadvertised IT and engineering job openings and quick placement opportunities that you wouldn't otherwise know about. Get The Modis Advantage.
Dice Id : 10411532a
Position Id : US_EN_6_914737_1024199

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