Helpdesk Systems Analyst

Teams, Web Servers, Windows
Full Time
Depends on Experience
Work from home available Travel not required

Job Description

SUMMARY:  The IT Systems Analyst will be primarily responsible for fielding enterprise monitoring notifications and triage inbound support incidents.  They will have responsibility for helping monitor and support our IT infrastructure, containing many servers over multiple geographic locations in an enterprise environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned:

  • Support/Administer/Troubleshoot Active Directory and Group policy
  • Troubleshoot and help administer: DNS, DHCP, Exchange, RADIUS
  • Assist with administration of VMware systems and infrastructure.
  • Maintain server security, provide user and technical support, perform server upgrades, apply system patches, and other duties as assigned.
  • Serve as a contact for infrastructure outages and communicate the status of the outage to infrastructure management, which may include after-hours support.
  • Follow documented procedures for administering and maintaining systems and technologies. Make recommendations for corrections in documentation when needed.
  • Escalate problems to other team members to help reach quick problem resolution and ensure high uptime.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Proficiency with all Microsoft Windows platforms
  • Proficiency with Linux or Commercial Unix (HPUX)
  • Proficient with Active Directory administration, DHCP, DNS
  • Knowledge of Microsoft O365, Teams and other enterprise software tools.
  • Excellent customer service
  • Ability to comprehend and follow written and verbal instructions
  • Experience with SQL server a plus
  • Proven ability to pay attention to details and be dependable

EDUCATION and/or EXPERIENCE

  • 1-3+ years of Windows support experience
  • 1-3+ years of *nix support experience
  • Experience with user AD, account management, GPO, DNS, and DHCP
  • Familiarity with virtualization technologies
  • Familiarity with O365, Teams, Email, Web Servers
  • Experience with Windows Administrative tasks
  • Experience with health monitoring and backups
  • Professional industry certifications preferred
  • 2 year College degree or equivalent experience

ABOUT US

We are an employee-oriented company offering a wide array of benefits including:
* Comprehensive Medical, Dental, Vision, and Rx Insurance

*Work from home options
* Profit Sharing
* 401(k) with company match
* Health Club and Tuition reimbursement
* Flexible Spending Account
* Life Insurance Policy--Company Paid
* Short Term Disability--Company Paid
* Paid Personal/Sick Days
* Employee Discounts
* Paid Holidays and Vacation Days
* Referral Bonuses

And that's not all. At Summit Racing, we realize that a pleasant and fun working environment can be just as rewarding as material benefits. We do fun things like company raffles and Friday jeans days. It just goes to show you that you can have the best of both worlds--the material benefits of a bigger company and the caring and values of a smaller business. That's what makes Summit Racing unique.

Dice Id : RTL884349
Position Id : 6695071
Originally Posted : 1 month ago
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