Due to working on a Federal contract please US citizens and Green cards only
Key Required Skills: IT Help Desk Support Specialist to perform client end user assistance as well as some project work.
•Respond to requests for technical assistance by phone, email, remote desktop and/or using the helpdesk ticket management system
The Help Desk Specialist works in the customer environment, providingmonitoring and assistance with resolution detailed call/problem documentation of reported incidents utilizing. the Change, Asset and Problem Reporting System (CAPRS). Problem resolution will be accomplished via telephone and/or remote software in the Windows operating system environment
Bachelors degree from an accredited college in a related discipline
1651 Old Meadow Rd, Suite 205 McLean, VA, 22102