Helpdesk Technician 318 I

  • INADEV,
  • Woodlawn, MD
Helpdesk, Change, Asset and Problem Reporting System (CAPRS), Helpdesk support, Helpdesk technician
Full Time
Depends On Experience
Telecommuting not available Travel not required

Job Description

Helpdesk Technician

Woodlawn MD

Due to working on a Federal contract please US citizens and Green cards only

 

Key Required Skills: IT Help Desk Support Specialist to perform client end user assistance as well as some project work.

•Respond to requests for technical assistance by phone, email, remote desktop and/or using the helpdesk ticket management system

Position Description:

​The Help Desk Specialist works in the customer environment, providingmonitoring and assistance  with resolution detailed call/problem documentation of reported incidents utilizing. the Change, Asset and Problem Reporting System (CAPRS). Problem resolution will be accomplished via telephone and/or remote software in the Windows operating system environment

Skills Requirements:  

  • Ability to document their work processes and products and report on status and progress of current problem tickets and ad-hoc assignments
  • Trouble shooting and problem resolution of processes related to products being developed
  • Report on status and progress of current problem tickets and ad-hoc assignments
  • Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution
  • Effective communication skills, ability to read and follow instructions accurately, timely and effectively
  • Excellent customer service skills and the ability to work with all levels within the organization and working within a team
  • Ability to perform daily work activities of the position assuring prompt and effective response to customer needs
  • Must be able to obtain and maintain a client-sponsored HSPD-12 Suitability clearance
  • Able to Perform the following activities.
    • call problem screening
    • Problem documentation using CAPRS
    • Problem determination
    • Problem diagnosis
    • Problem resolution

Education:​  

Bachelors degree from an accredited college in a related discipline

 

 

Posted By

Cindy Osterberg

1651 Old Meadow Rd, Suite 205 McLean, VA, 22102

Dice Id : 10427792
Position Id : 457403
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