Helpdesk Technician

  • Engility,
  • Reston, VA
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Technician, Testing
Full Time
Telecommuting not available Travel not required

Job Description

Engility is seeking qualified Helpdesk Technicians to support a mission-oriented program within the Intelligence Community. Positions are located thoughout the Northern Virginia area.

Responsibilities include, but are not limited to:

  • Work with end users, and provide Tier I and Tier II support to multiple customers.
  • Support desks across the customer environment, and work with program engineers to troubleshoot problems.
  • Perform a variety of duties as assigned and help manage the support team.
  • Verify tape backups and oversee off-site storage of tapes when necessary.
  • Provide support to customers via phone and in-person. The Helpdesk technician will track issues, and perform issue escalation as needed.

Typical Duties and Responsibilities:

  • Must have a current/active TS/SCI with Polygraph
  • Experience tracking user account creation/termination requests, and reset requests
  • Experience coordinating, tracking and performing system testing
  • Excellent communication skills are necessary to relay technical information to non-technical users
  • Experience using tracking systems such as Remedy
  • Prior experience working as a Tier I or Tier II Helpdesk Technician
  • Prior experience working within the Intelligence Community
  • Experience working within a fast-paced environment is required in order to meet aggressive schedules

Required Qualifications:


Department: Information Technology

Company Information

For nearly 50 years, we have worked on the front lines with our customers on missions that strengthen security and safety and protect the basic values of our society. Our talented professionals provide the expertise and insight needed to create innovative solutions that address critical challenges facing the nation.
Dice Id : 10365615
Position Id : 2018-39701

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