Helpdesk Technician

Windows troubleshooting; customer service; active directory
Full Time
Market

Job Description


Who we are:

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

Provide professional end-user support via telephone, email , Chat or web submits

Provide restorative or maintenance actions to resolve end-user problems

Responds to end-user problems based on standard procedures

Track incidents and calls, including but not limited to, entering data into the database timely and accurately

May be responsible for ensuring systems are configured properly

Exceptional Customer Service Skills

VPN troubleshooting

What you ll get:



Work with brilliant minds, often within a global capacity;

Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;

Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.





Why we re different:



Brazilian and privately owned company;

Agility, flexibility, and innovation are in our DNA;

Flat organizational structure which enables faster communication and decision making;

Open floor plan environment where collaboration is highly encouraged!



Take a look for yourself!

Here's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY

What do you need to succeed?

High school diploma or equivalent required

ServiceNow

Active Directory knowledge

Microsoft Office / O365

Browser troubleshooting, specifically Chrome

SCCM

MAC Troubleshooting

Mobility

Adobe

Cisco WebEx

0-1 year s relevant experience

Requires excellent customer service skills

Solid foundation of Personal Computer experience

Troubleshooting capability

Overall knowledge of desktop productivity products

Ability to work in a team environment

Proven ability to remain flexible in a changing environment

Attendance and schedule adherence are requirements of this position

May require additional project-specific training. Provide necessary support as part of client s contract and purchase order renewal function

Availability to work 24/7 shifts

Applies job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity.

Exercises judgment within defined guidelines and practices to determine appropriate action

What you ll get:



Work with brilliant minds, often within a global capacity;

Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;

Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.






Posted By

Karly Crippen

Dice Id : 10106616
Position Id : 34361
Originally Posted : 3 months ago
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