Helpdesk Technician

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Zycron, Inc.
helpdesk, Windows, VMWare
Full Time
Depends on Experience
Work from home not available Travel not required

Job Description

Zycron has joined with a company in Bessemer, Alabama in search of a Network Operations Center (NOC) and Help Desk Escalation Engineer

Essential Duties and Responsibilities:

  • Serve as 2nd tier technical support for escalated workstation/laptop Helpdesk/NOC issues
  • Service as 2nd tier technical support for escalated VPN NOC issues (internal and customer related).
  • Support the imaging and re-imaging of Helpdesk/NOC agent workstations.
  • Provide administrative support for Helpdesk/NOC agent workstations.
  • Serve as 1st level on-call escalation for Helpdesk/NOC and Helpdesk after-hours issues.
  • Support and maintain the SolarWinds N-Central system.
  • Function as backup for NOC and Helpdesk agent positions as required.
  • Monitor daily backup jobs (performed by Veeam).
  • Perform adhoc backup and/or restores from backups as required/requested.
  • Monitoring of 24x7 LDC network and bandwidth and prepare weekly status reports.
  • Prepare weekly emails for LDC customers covering uptime, service usage, ticket status, etc.

Knowledge/Skill Requirements:

  • Experience with switches and routers (installation, configuration, operational support, etc.).
  • Experience with workstations, laptops, and servers (setup, configuration, OS support, hardware support, etc.). CompTIA A+ a plus.
  • Experience with Windows desktop OS, Windows server OS, Microsoft Office, etc. Any Microsoft certification a plus.
  • Experience with VMware (installation, configuration, implementation, operational support, etc
  • Any certifications and/or experience with VoIP, Exchange, SQL, and/or backup applications will be a plus.

If interested in learning more about Zycron and this opportunity, please submit your resume for consideration to Kelly Parsons at . Job ID Number: 66281(Please reference in call or email)


Only candidates with backgrounds who match our client's requested experience will be contacted. Do not take this as a poor reflection on your experience, just a decision for the specific needs of our client's project/job.

Zycron, a Brand of BG Staffing, Inc. (NYSE American: BGSF), is one of the largest IT solutions firms headquartered in Tennessee. We provide client-specific solutions from staffing to outsourcing across all industries, with extensive experience in health care, energy and utilities, and state and local government.

Posted By

Kelly Parsons

Nashville, TN, 37211



Company Information

Zycron, a Brand of BG Staffing, Inc. (NYSE American: BGSF), is one of the largest IT solutions firms headquartered in Tennessee. We provide client-specific solutions from staffing to outsourcing across all industries, with extensive experience in health care, energy and utilities, and state and local government.
Dice Id : 80157940
Position Id : 6143706
Originally Posted : 3 months ago

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