Helpdesk Technician with Secret Clearance

Security+,Helpdesk,IT Support,Secret clearance, iOS,Andriod,Mac,Windows,Tablet,Windows 7, Windows 10,BMC Remedy,Active Directory,BMC footprint,Exchange,DHCP,DNS,Printer,VOIP,ISDN,Technical Support
Contract W2, C2H Independent, C2H W2, long-term
Telecommuting not available Travel not required

Job Description


Our client has an immediate need of a Helpdesk technician in Washington DC. 

This position requires a Security+ certification and an active Secret clearance. 


Job Description:

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.



* 5-8 years of directly related experience supporting help desk operations.

* Secret Clearance required

* Security + certification required



* Supports users with their BYOD devices; connecting to supported wireless networks - platforms include Android; iOS; Mac and Windows phones; tables and computers.

* Demonstrates professional writing skills; verbal communication; is comfortable in a multi-tasking; fast paced work environment.

* Possesses the ability to communicate technical knowledge in layman terms; to work independently; is aggressively motivated in the pursuit of knowledge and is selflessly team oriented.

* Processes Documentation.

* Must meet DOD 8570 IAT II requirements to include Security + with Continuing Education enrollment and Computing Environment Certification.


* Windows 7/Windows 10

* BMC ITSM Remedy 7 and BMC FootPrints

* Active Directory Administration

* Exchange 2010

* BES 5

* DHCP and DNS

* PowerShell

* Print queue creation and configuration

* PKI infrastructure and CAC enabled account log on troubleshooting

* Cisco AnyConnect

* VoIP



Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.



Posted By

Bridgewater, NJ, 08807

Dice Id : 90966012
Position Id : PVSN-10077
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