Our client has an immediate need of a Helpdesk technician in Washington DC.
This position requires a Security+ certification and an active Secret clearance.
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
* 5-8 years of directly related experience supporting help desk operations.
* Secret Clearance required
* Security + certification required
* Supports users with their BYOD devices; connecting to supported wireless networks - platforms include Android; iOS; Mac and Windows phones; tables and computers.
* Demonstrates professional writing skills; verbal communication; is comfortable in a multi-tasking; fast paced work environment.
* Possesses the ability to communicate technical knowledge in layman terms; to work independently; is aggressively motivated in the pursuit of knowledge and is selflessly team oriented.
* Processes Documentation.
* Must meet DOD 8570 IAT II requirements to include Security + with Continuing Education enrollment and Computing Environment Certification.
* Windows 7/Windows 10
* BMC ITSM Remedy 7 and BMC FootPrints
* Active Directory Administration
* Exchange 2010
* BES 5
* DHCP and DNS
* Print queue creation and configuration
* PKI infrastructure and CAC enabled account log on troubleshooting
* Cisco AnyConnect
Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Bridgewater, NJ, 08807