Helpdesk Tier IV Agent

  • SAIC,
  • Cookeville, TN
company banner
HTTP, Simulation
Full Time, Full Time
Work from home not available Travel required to 10%.

Job Description

Description SAIC is looking for a Helpdesk Agent to lead a team responsible for answering Microsoft how-to helpdesk calls!


Identify and resolve Microsoft issues for users over the phone in real time

Create Service Now tickets and analyze trends

Lead team of three agents

Hold trainings and team meetings

Prepare schedules and approve time off

Prepare monthly reviews

Qualifications Required Education & Experience:

  • Associate's Degree or equivalent in related discipline and six (6) year of related experience; OR, High school or equivalent and seven (7) years of related experience.

  • Currently possess or the ability to obtain Microsoft Office Specialist certification

  • Teaching or Training experience

Required Clearance:

Must be able to obtain & maintain a Public Trust Clearance

Job Posting Date: 2019-02-15 18:06:19 UTC

Primary Location: COOKEVILLE, TN 38501-2574 US

Clearance Level Must Currently Possess: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Teleworking: No

Travel: Yes, 10% of the time

Shift: Day Job

Schedule: Full-time
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit For information on the benefits SAIC offers, see Working at SAIC . EOE AA M/F/Vet/Disability

Company Information

Dice Id : 10111346
Position Id : 442785

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