Home Lending Complaints Advisor

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Apex Systems
Systems, IT, Scripts
Full Time

Job Description

*If you are interested in the following opportunity, please email an updated copy of your resume in Word-format to *

Title: Home Mortgage Support Agent

Location: Salt Lake City (REMOTE after training!)

Rate: $22/hour

Apex Systems, the 2nd largest IT staffing/consulting firm in the nation, is looking for several Home Mortgage support agents for one of our largest financial clients in Salt Lake City.

Summary Job Description:

Independently logs, researches, routes or responds to escalated or urgent requests regarding Life Events or complaints that are high visibility, high risk and/or regulatory in nature.

Duties may include:
  • Exception processing of acknowledgement letters.
  • Conducting investigative steps to identify issues and working with internal partners to resolve; identifying trends and providing feedback/reporting to appropriate party.
  • Uploading of client's response to a customer facing Regulatory Portal which requires special handling and/or imaging/uploading documentation to other repositories as required.
  • Reviewing new correspondence and existing cases to identify related issues.
  • Establishing case files or redirecting requests to the applicable business group.
  • Mitigating risk by identifying key information and ensuring compliance guidelines are met.
  • Logging requests or complaints.
  • Reviewing incoming correspondence from customers, attorneys, third parties or regulatory/governmental representatives and other agencies.
  • Performing intake to determine appropriate course of action.
  • Performing research and reviewing existing cases to identify related issues.

Required Qualifications:
  • 3+ years of experience in customer contact, customer service, or a combination of both in financial services
  • BA/BS degree or higher


*If you are interested in applying to this position, please email an updated copy of your resume in Word-format to *

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or


Company Information

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across US, Canada and Mexico. Apex is a segment of ASGN Inc. (NYSE: ASGN)

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Dice Id : apexsan
Position Id : 1099294
Originally Posted : 1 month ago

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