Human-centered Design Manager -

customer/consumer experience (CX) team, human-centered
Contract Independent, Contract W2, 1 Years
$60 - $75
Work from home not available Travel not required

Job Description

We are seeking an Iterative Design/Design Thinking Manager to design, develop and execute human-centered design tests/experiments to enhance the relationship with our members and other audiences. Requires an unrelenting focus on the consumer, ensuring the design of best-in-class experiences. He/she will work closely with internal stakeholders and agency partners to focus on assumption/hypothesis mapping, experiment design (including success metrics), experiment execution and communication of key learnings.

Identifying, designing and executing experiments/tests (in-person & digitally) with varying levels of prototype fidelity.
Leveraging human-centered design/design thinking and lean startup innovation, including design sprints, assumption/hypothesis mapping, experiment design/execution and learnings documentation.
Modeling creativity and flexibility in the design of experiments/tests to enhance the experience. Be willing to try, fail and adapt in a quick cycle.
Program management of concurrent quick-turnaround experiments/tests, across projects and stakeholders.
Relationship management of various stakeholders and agencies/freelancers.
Defining meaningful success metrics to gauge experiment outcomes and learnings.
Effective communications (verbal and written) to model an iterative design mindset, summarize key learnings and evangelize progress made through iteration.

BA/BS degree required; graduate degree in design, business, consumer research or similar, a plus.
5-7+ years of experience in human-centered design, design thinking and/or lean startup for experience design and/or new product development.
Passion for understanding user needs and an eye for visual design.
Strong attention to detail with ability to project manage multiple, evolving priorities and tight deadlines.
Exceptional verbal and written communication skills.
Experienced in seeding innovation methodologies and mindset in a large organization.
Experience working in a customer/consumer experience (CX) team a plus.

For consideration, please submit your resume as a MS Word attachment to

The Consortium

"Combining Talent with Technology"

Posted By

4922 Fairmont Ave, Suite 230 Bethesda, MD, 20814

Dice Id : 10183574
Position Id : 5940365
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