IA Analyst, Senior (ITIL) SME (Mechanicsburg, PA)

Cyber, ITSM, ITIL, OLA, KPI, CSF
Full Time
Annual
Work from home not available Travel required to 10%.

Job Description

MUST BE A U.S. CITIZEN and possess an active Secret Security Clearance


A3T, a fast-growing firm, specializes in Defensive Cyber Security Services, Enterprise Information Technology (IT) Solutions, and Professional Services driven by customer requirements. Our client’s customers are the focal point of all decisions and actions. A3T provides customer-centric services and focus resources to meet operational requirements, exceed expectations, and sustain organizational growth while mitigating risk. 


Join A3T and watch your career soar! A3T is a small, agile, company looking for incredible talent to support the United States Government in many important national security roles.  A3T is looking to bring on an experienced Information Technology Infrastructure Library (ITIL) Subject Matter Expert (SME) with “Next-Level Thinking” who is ready to take their career to a new level with A3T."

Job Description:  The successful Information Technology Infrastructure Library (ITIL) Subject Matter Expert (SME) candidate will provide wide-ranging support for all customer-supported audit activities.

Duties/Responsibilities:

The candidate will participate in the following activities:

  • Provide System Matter Expertise (SME) with regards to ITSM, tools, and processes used in implementing a successful ITSM program in support of  cusotmer Cyber initiatives.
  • Develop, implement, and maintain Cyber services ITIL Process, Operating Level Agreements (OLAs), and project plans and schedules.
  • Collaborate with service delivery organizations and stakeholders to document Cyber supporting processes.
  • Conduct briefings, technical meetings (internal and external representatives) and serve as a consultant to management on major matters pertaining to its policies, plans, and objectives.
  • Provide strategic definitions, implementations and recommendations in support of Cyber processes and work instructions.
  • Communicate with all levels of  customer management and function at the strategic level with upper management and across various divisions.
  • Create and maintain customer Cyber communication plans, processes, work instructions supporting the execution of change, manage feedback loops within and across program teams.
  • Manage the customer cyber document approval process until the document is published for use.
  • Provide gap analyses between cyber services current vs. future state conditions.
  • Participate in customer reviews to assist with ensuring process gaps are remediated.
  • Evaluate existing cyber processes and procedures and recommend changes to improve or enhance performance and maintainability.
  • Implement a cyber Quality Assurance Program with quality controls to ensure all aspects of the cyber ITSM Program is continuously monitored for process improvement.
  • Identify, refine, report and monitor cyber performance measurements to include Key Performance Indicators (KPIs) and Critical Success Factors (CSFs).

Qualifications Clearance:  Secret

Education: Bachelor's degree with major in IT, engineering, science or mathematics

Certifications:     ITIL v3 expert 

Experience:   Five + years of relevant/recent experi- ence implementing ITIL framework, process improvement, and statistics analysis, AND Three + years of relevant/recent experience with Microsoft Office products. i

  • Experience with DISA is highly desired
  • Experience working in an enterprise environment, for example, the WHS, ITA, Joint Service Provider (JSP) Pentagon, or Navy Marine Corps Internet (NMCI)
  • Must have strong critical thinking/analytical skills, creativity, a proven drive for quality, and excellent oral and written communication skills.
  • Strong organizational skills and an ability to stay focused while managing multiple tasks concurrently.

Additional information We offer a competitive benefits package to include: paid holidays, paid time off, medical, dental, vision, company paid long and short term disability and life insurance, referral bonuses, certification reimbursement program, etc. It is the policy of A3T to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. We maintain a drug-free workplace and perform pre-employment substance abuse testing to include background checks.

Dice Id : 90760629
Position Id : 712600
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