Unified Communications Design Engineer

(IPv4/6); UCCE, UCCX, Cisco HCS/ VoSS 4 UC, Collaboration, Cloud, Engineering, Hardware, Networking, Software, VMware, Unified messaging, Strategic planning, Operations, Software deployment, Integration, iOS development, Cisco, CUCM, LDAP, Cisco Unity, CCM
Full Time
Up to $140,000

Job Description

Unified Communications Design Engineer

Salary: up to $140,000 Commensurate with Experience
Excellent Benefits

Brooklyn, NY                     

Job Description:

  • Design, engineer CUCM and Unity Connection clusters;
  • Perform CUCM LDAP integrations;
  • Develop best practice DR designs, standards compliance and dial-plan enhancements;
  • Document network elements and devices that are part of the enterprise infrastructure and develop operational run books and detailed network diagrams;
  • Interface with peer teams to ensure that all changes flow efficiently;
  • Oversee design and code router/switch configurations including but not limited to QoS, multicasting, ISDN, HSRP and advanced gateway configurations;
  • Provide Level 3 support for IP Telephony issues;
  • Install and configure, upgrade of Cisco Unified Call Manager (CCM), Unity Connection; deploy and support Cisco Jabber video and Jabber mobile clients;
  • Perform the integration of Cisco Unified Unity Connection servers with Active Directory and Exchange for unified messaging; perform SRST implementation on various platforms;
  • Participate in program activities within an established project methodology, including status reporting and strategic planning;
  • Coordinate and oversee special projects and initiatives as assigned.

Preferred skills:

  • 3+ years of experience with IP switches/router/based networks;
  • Knowledge of IP addressing and subnetting (IPv4/6);
  • Advanced installation/troubleshooting experience of Cisco hardware/IOS software, including 29xx, 39xx and ISR 4XXX series routers;
  • 5+ years of experience with design, deployment, and management of Unified CUCM 10.x/11.x/12.x and Cisco Unity Connection 10.x/11.x/12.x; exposure to on Cisco HCS/ VoSS 4 UC is a plus;
  • Extensive experience with CUCM dial-plans and SIP trunks, voice encryption and CUCM enterprise parameters;
  • Experience with Carrier SIP trunks, ACEM SBC knowledge is a plus;
  • Knowledge of UCCE or UCCX is a plus;
  • Experience with Cisco expressways and CMS is desired; 
  • Demonstrated experience working with technical and non-technical staff;
  • Knowledge and troubleshooting skills in VMware and virtual environments;
  • Outstanding collaboration and team-building skills;
  • Strong written and verbal communication skills;
  • Excellent analytic, organization, presentation and facilitation skills;
  • Ability to handle multiple tasks under tight deadlines.


Qualification Requirements: 

1.A BA/BS in computer science, engineering or a related field and 4 years’ experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering;


2.A BA/BS in areas other than computer science and 8 years’ experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering;


Education and Experience equivalent.

To Apply

Click on the "Apply Now" button

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Apply Online: Go to www.nyc.gov/jobs/search and search for Job ID #455931




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The Department of Information Technology & Telecommunications

and the City of New York are equal opportunity employers.


DoITT participates in E-Verify

Dice Id : 10110574
Position Id : 455931
Originally Posted : 2 months ago
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