IT Analyst - Helpdesk Support and Engineering

  • Pangea Real Estate,
  • Chicago, IL
  • 3 weeks ago
Full Time
Work from home not available Travel not required

Job Description

Pangea Properties is a vertically integrated, privately held real estate investment trust (REIT) headquartered in Chicago, IL. Founded in 2009, our mission is to bring high quality, professional property management to the fragmented and unsophisticated workforce housing category. We believe that by leveraging our operational platform, Pangea can provide institutional capital with access to a vast and untouched, high yield asset class. We lead with operations and are accomplishing our mission by incorporating data, technology and excellent customer service to all units under management. We strive to deliver service, value and care, to all our residents.

In just over 9 years, we have grown our private equity capital portfolio to over 14,000 apartment units owned and operated in Chicago, Indianapolis and Baltimore. More recently we have grown a direct mortgage origination unit, Pangea Mortgage Capital, to a portfolio of over $100mm of loans outstanding in addition to building third party management, construction and affordable development businesses. To accomplish all of this, Pangea has grown to approximately 475 employees, the majority of whom were sourced internally and promoted from within.

to learn more about Pangea! ()

We take technology seriously, and pride ourselves on staying at the forefront of the technology curve and finding unique solutions to the problems at hand.

We are passionate about what we do, and we expect you to be just as passionate about what you do and about getting things done. This is a fast moving environment and expect this position to be a demanding one.

Job Responsibilities

  • Provide quality technical support for users, managing tickets and ensuring that they are completed as necessary based on priority and urgency of the problem.
  • Manage and deploy user desktop systems, applications and configuration both manually as necessary and using automated tools and scripting.
  • Troubleshoot user desktop issues, as well as basic networking, server and application problems.
  • Support, maintain and configure various 3rd party technical software services ranging from email and document storage to property management software.
  • Provide IT support on site to call center and remote field locations as needed.
  • Help to write and maintain IT related documentation, refine processes and develop new standards and best practices.
  • Work with the rest of the IT team and other parts of organization to complete large projects.

Requirements


  • Bachelor s degree in Computer Science or 2+ years equivalent experience is preferred, but we understand that some of the best techs are the people who explore technology on their own because they re excited about it and have a proactive attitude, so exceptions can be made here for the right candidate.
  • Self-motivating, proactive and well organized to ensure that tickets and projects are completed with minimal supervision.
  • Fast learning, motivated to continue to expand technical knowledge and adaptable to a fast moving, ever changing environment.
  • Solid understanding of Microsoft operating systems, including advanced configuration and troubleshooting.
  • Solid understanding of networking concepts and how to troubleshoot networking issues.
  • Solid customer service/support skills and an understanding of what it takes to provide good technical support to both local and remote users that most likely do not have the same technical expertise.
  • Solid experience working on Windows command line interface.
  • Experience working on Mac and Linux operating systems including command line interface experience a plus.
  • Scripting/programming languages like ruby, python, perl, java, bash etc a plus.
  • Experience automating processes and interfacing with 3rd party API s a plus
  • SQL scripting and query troubleshooting experience a plus.
  • Exposure to SSO, virtualization and PBX/SIP technologies a plus.

Come work with us

Send a resume as a plain text or PDF file. In a cover letter, please include one paragraph to answer one of the following:

  • What have been the interesting/frustrating computer problems you've seen? How did you resolve these problems?
  • What do you feel has been the most innovative technical solution you've implemented and why? What other options did you consider and why did you feel this solution was a better option?



Benefits


  • Competitive base salary plus bonus, will depend on experience and qualifications
  • Full benefit package, including medical, dental, & vision; disability and life coverage; 401(k) with generous company match
  • Casual work environment and dress code
  • 10 paid vacation days, plus 5 days of paid sick time annually

Additional Information:

  • Startup culture with access to work directly with senior management
  • Great company events
  • Stocked pantry of healthy snacks and caf space
Dice Id : 90891647
Position Id : 4E5F23A9B1
Originally Posted : 1 week ago
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