IT Analyst

Analyst, BIND, Customer Service, Development, Director, HTML, Management, Project, Project Management
Full Time
Work from home not available Travel not required

Job Description


AE Business Solutions has a HIGH-PRIORITY NEED for a direct-hire IT ANALYST located just east of Madison, WI. I am looking for a passionate, experienced individual with proven experience delivering business IT solutions that excels at training and communicating with both technical and non-technical stakeholders.

The IT Analyst for Product Development will serve as the Workfront specialist lead contributing on a team of IT and Product Development specialists. The individual in this fast-paced role is expected to work closely with the Director of Program Management to implement changes and maintain the Workfront project management platform.

The ideal candidate is someone who can

Support / training- They will continue to support our business customers with questions, concerns and issues. The candidate will be proactive in training, follow-up on training and communication of changes. Strive to deliver the best customer service experience!

Project management and teamwork tools guru Work closely with the product development teams to make sure they are getting the best out of the Workfront platform and teamwork tools.

Process development and documentation: They will focus on working with the teams on developing and documenting processes as it pertains to Workfront.

Vendor liaison: Maintain a great relationship with Workfront organization, actively participating in the Workfront partnership to ensure our needs and feature requests are well communicated.

Curate global champions & local administrators: Develop the global champions and administrators to help create reports and help with day to day local support issues.

This role is working with the product development teams to help them find the best way to manage their projects. So, a background in project management is required.

Position Requirements:

Bachelor s degree in IT, business or equivalent job experience.

Minimum 3+ years technical support experience on one or more project management platforms.

Workfront experience preferred.

Advanced report writing.

Experience integrating Workfront with other systems, using REST APIs, etc.

Ability to work with other departments and help them discover the best way to use the tools available.

Strong process management, process improvement and problem-solving skills.

Proficient project management aptitude. Project management certification preferred.

Demonstrate the ability to meet deadlines and manage a project through completion.

Some travel may be required.

If this is the next role you see yourself in please apply to this posting or send your resume to for immediate consideration!

AE Business Solutions does not sponsor applicants for work visas.

AE Business Solutions is an Equal Opportunity Employer.
Dice Id : aewi001
Position Id : Job-8014
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