IT Business Analyst eCommerce

IT, Business Analyst, Research, Quality, Project Manager, Project, Software, Development, Lifecycle, Analysis, PC, System
Full Time
Work from home not available Travel not required

Job Description

Job Description:

Ferguson's IT eCommerce group is looking to add an IT Business Analyst, sitting in Newport News, VA.

DUTIES AND RESPONSIBILITIES: Interaction with employees throughout Ferguson to understand business strategies and upcoming initiatives to determine future IT solution requirements
  • Lead medium complex projects in the areas of eCommerce independently and with minimal supervision
  • Develop and facilitate groups as necessary to gather process owner requirements through various elicitation techniques and effective communication
  • Ability to suggest alternative methods of problem resolution, if applicable
  • Analyze detailed systems factors including, but not limited to, input/output requirements, security, data flow, hardware and software requirements
  • Analyze "soft" systems factors including: roles, responsibilities, policy, culture, etc
  • Research and explore requested system requirements and functionality to understand costs and benefits in support of the demand management process
  • Evaluate and communicate the impact of potential software and process changes on the organization
  • Develop detailed requirements suitable for business review, software testing capability and code development
  • Work with Business Stakeholders, Product Owner(s), Developers, Quality Assurance Testers, Technical Architects, Scrum Master / Project Manager, Support, Training and Supervisors in a collaborative and shared-learning environment
  • Clarify requirements during Project / Sprint Planning and answer requirements related questions throughout the Software Development Lifecycle
  • Review development in progress for adherence to requirements
  • Work with third-party software providers to ensure solutions meet the needs of Ferguson
  • Plays a third level support role by helping to troubleshoot and resolve issues with production systems
  • Participate in design, review and presentation of training and support content such as FAQ and Knowledge documentation
  • Meet agreed upon deadlines and communicate or escalate in a timely manner when deadlines are at risk


  • QUALIFICATIONS AND REQUIREMENTS: 3+ years of relevant IT industry work experience.
  • 3+ years of Business Analysis experience.
  • Strong PC skills with specifics toward all Microsoft Office applications.
  • Posses general business or technical knowledge.
  • Ability to create process flows and diagrams.
  • Strong analytical skills.
  • Strong verbal and written communication skills.
  • Interview skills, ability to talk to individuals and groups about their need and ask the right questions to surface essential requirements information.
  • Strong listening skills.
  • Strong interpersonal skills, ability to work with all levels of associates.
  • Ability to work on simultaneous projects.
  • Receptive to some travel (education, project pilot, training, site visits, etc).
  • Open minded about alternative solutions, not constrained by the way processes have always worked within any particular company.
  • Facilitation/able to work with groups to get things done.
  • Must be experienced in the Software/System Development Life Cycle.
  • Must be self-motivated, proactive, creative and efficient.
  • Must be detail-oriented and thorough with the ability to meet aggressive deadlines.
  • Must have a good understanding of both Waterfall and Agile methodologies.

  • -

    The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
    Dice Id : fergsn
    Position Id : R-58178
    Originally Posted : 2 weeks ago
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