IT Business Process Consultant

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Bon Secours Health System, Inc.
SDLC, CRM, Epic, Computer, Management, IT
Full Time

Job Description

Thank you for considering a career at Bon Secours Mercy Health!

The technology solutions consultant role is responsible for initiating and managing the activities and processes which elicit and translate business requirements into a solution vision which can be readily implemented. Owns and leads intake processes, partners with business and technical stakeholders to develop and prioritize business needs, facilitate solution options with development and engineering teams, and build consensus to achieve implementation scoping decisions. The responsible leader will bring both keen business analysis skills and a broad understanding of technology to provide a repeatable and predictable solutioning acumen to project discovery, analysis and planning phases. serve as a key technical point of coordination to support a repeatable and predictable schedule of high quality software development lifecycle (SDLC) activities occurring within integrated platforms: including Salesforce CRM, Mulesoft, Epic EHR, and their supporting dev-ops code and data management tools.

Essential Functions:
  • Integrate into cross functional teams, including business product owners and engineering, to lead and facilitate discovery, analysis and design sessions
  • Develop high level technical blueprints to map business requirements to the proposed solution design.
  • Partner and iterate with engineering to develop solution implementation estimates, key decisions, and major technology components.
  • Integrate with technical project delivery team during intake and discovery phase to develop milestones and activities for completing solution estimates / level of effort and high level work sequencing.
  • Work closely with the release leader, business analyst, development, and quality assurance leads to coordinate and account for inputs to the delivery plan.
  • Proactively coordinate with workstream leaders to identify and resolve technical conflicts (internal or 3rd party code dependencies requiring sequencing). Maintain status and visibility of schedules and assignments to dependent development teams.
  • Proactively identify impediments to meeting objectives in area or responsibility, and quickly resolves using network of peers and formal channels for escalation where needed.

  • Bachelors Degree or equivalent experience inComputer Science, Business with concentration in information technology, or Management of Information Services
  • 5 years of IT experience and 3 Years of technical delivery or administration within a distributed platform architecture.
  • Min 3 years experience operating effectively in a multi-product team-based software delivery framework.
  • Demonstrated knowledge of processes, inputs and outputs to produce technical solution deliverables.
  • Subject matter expertise in one or more of the following technologies: Salesforce CRM / Heroku, Mulesoft, , Microsoft Azure or AWS development environments.
  • Displays strong communication, organizational, analytical, critical thinking, and team building skills.
  • Understanding of business operations, strategies and objectives.

Bon Secours Mercy Health is an equal opportunity employer.

We'll also reward your hard work with:
  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify
  • Paid time off
  • Educational Assistance
  • And much more

Scheduled Weekly Hours:

Work Shift:

SS I&T - Digital Solutions

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at

Company Information

Bon Secours Mercy Health is centered on providing excellent and compassionate care through exceptional people. We are dedicated to improving the health and well-being of our communities through common values, a history of faith, and grace. Join us on our mission to help our patients be well in mind, body and spirit.

Dice Id : RTX12ff01
Position Id : R066666
Originally Posted : 4 months ago

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