IT Business Systems Consultant - CRM

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Randstad Technologies
IT Business Systems Consultant - CRM
Full Time
USD140,000 - USD150,000

Job Description

job summary:

The IT Business consultant is the primary liaison between the IT and ADC Commercial business. Applies IT and business knowledge and experience to formulate business requirements to solve for a business problem. Works with clients on activities of moderate complexity; consults with clients and senior IT personnel to develop and understand the business case and business requirements to solve for technology related business problems.


location: Alameda, California

job type: Permanent

salary: $140,000 - 150,000 per year

work hours: 8am to 4pm

education: Bachelors



  • Assists in the liaison activities between the IT and business areas.
  • Assists in determining business requirements and developing a positive relationship with the business.
  • Maintains project delivery information using portfolio management tool and by working with appropriate project stakeholders.
  • Reviews work effort to determine timeframe and procedures for accomplishing tasks.
  • Responsible for compliance with applicable Corporate and Divisional Policies and procedures
  • Performs work using existing standards, methodologies & processes and understands other systems/business processes relationship to each other.
  • Communicates project status by preparing standard status reports, and by participating in departmental and customer project status update meetings.
  • Confirm completion with business and perform post project review to understand opportunities to improve.
  • Completes project tasks within time and budget constraints.
  • Identifies and implements process improvements.
  • Work is reviewed to determine if desired results and objectives have been achieved.
  • Independently conceives and develops general approaches to develop business requirements and business case.
  • Assures project quality by using standard development methodologies and by working with Software Quality Assurance (SQA) to develop and execute project quality plans.
  • Work with internal organizations such as BTS, ADC Commercial operations team including samples related compliance.


Required Education/Qualification:

  • Bachelor's degree or equivalent experience
  • 5 - 7 years of experience with business analysis activities
  • Strong analytical ability - MS Project Online, Excel, PowerPoint required
  • Strong written and oral communication skills and the ability to translate between business-focused and technical-focused individuals
  • Experience in developing, communicating, and managing simple to moderate project plans
  • Working knowledge of SFDC Administration (Salesforce) functions is preferred

Preferred Qualification/Experience

  • Experience with Veeva or any other CRM
  • Prior Healthcare/Lifesciences/Med Device experience
  • Experience working in an Agile Scrum team
  • Team player & self-starter
  • Maintain responsiveness and customer focus
  • Is highly organized, capable of prioritizing
  • Strong interdisciplinary, intercultural and networking skills
  • Strong organizational skills
  • Knowledgeable about current and possible future IT trends and technology
  • Experience working with Commercial operations team



  • Experience level: Experienced
  • Minimum 5 years of experience
  • Education: Bachelors (required)

  • Veeva
  • Agile Methodology
  • Salesforce

  • Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

    Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

    We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

    For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information

    Company Information

    As one of North America’s largest and most trusted technology talent and solutions firms, Randstad Technologies provides collaborative, customizable solutions to companies of all sizes. Whether we’re helping you find the right job — or the right person for your team— or providing consulting, project or outsourcing services, Randstad Technologies is fully committed to supporting you.

    We accomplish that by leveraging our knowledge, experience, and innovative practices to uncover opportunities and provide solutions to your technology challenges. As a critical division of the world’s largest HR services firm, we’ve served clients across all industries since 1994.

    We offer discrete professional services focused on applications, infrastructure, end-user, and engineering services, along with shared services internally and client-facing related to PMO and strategy. The wealth of knowledge we’ve acquired over three decades of work in IT sets us apart from the competition.

    Dice Id : cxsapwma1
    Position Id : 909152
    Originally Posted : 3 months ago

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