Title: IT Desktop Support
Location: North Chicago, IL
Duration: 10 Months+
The successful candidate must be a proficient IT Desktop Support professional with 6 or more years of experience.
Responsibilities include software installation script coding through PowerShell (PSAppDeployToolkit), supporting all aspects of the end user experience including hardware, remote access, software installation and strong troubleshooting skills.
Must have a broad knowledge of PC Based Systems.
Demonstrated knowledge of Windows XP, Windows 7, Windows 10, Active Directory, Wise Package Studio, PSAppDeployToolkit, Symantec Management Platform, PowerShell, VB .net, Visual Basic Script, VMWare, Microsoft Office 2010 / Microsoft Office 365 in an Exchange environment required.
Must demonstrate excellent communication and interpersonal skills and be proficient at problem solving and customer service.
Must work with Support Center analysts and Desktop Technicians to understand workstation support needs.
Resolve calls that have been escalated in the Call Tracking system; assume responsibility for client’s workstation support; provide remote controlled workstation support services.
Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients; Record all support activities for proper measurement of support provided.
Must enjoy solving a wide variety of problems on a continual basis.
Skills and experiences with the use of technology in a business environment, including exposure to Help Desk Support, networks, and application environments.
Investigate, analyze and resolve software, hardware and network connectivity problems.
Knowledge of Windows registry, DLLs, and other internal functional mechanics is required.
Experience with customer service functions and possess exceptional organizational skills.
Ability to ascertain the criticality of incoming requests and take initiative to resolve problems to assure tasks are completed in the most effective manner; fundamental understanding of word processing, spreadsheet and terminal emulation products to properly diagnose problems.
Use of a Support Ticketing System.