IT Desktop Support Analyst

  • CBTS,
  • Johnstown, PA
  • 1 month ago
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Technical experience providing in-person and remote support to users in the areas of e-mail, directories, standard Windows desktop applications, VOIP, iPhone.
Full Time
Travel not required

Job Description

CBTS is currently seeking an IT Desktop Support Analyst for a 3-6 month contract position located in Johnstown, PA.

Position Summary 

Provide in-person and remote support to users in the areas of PCs, e-mail, standard desktop applications, connectivity, and cell phone. The Technician may work alone or as part of a team serving as the point of contact for troubleshooting problems for computer hardware, software, iPhones, printers, network.

Qualifications / Requirements

  • Associates or Technical degree in PC support or similar discipline or equivalent experience
  • Five years of technical experience providing in-person and remote support to users in the areas of e-mail, directories, standard Windows desktop applications, VOIP, iPhone.
  • Experience with Dell laptops and iPhones is preferred, but not mandatory.
  • Requires competence in serving as the initial point of contact for troubleshooting and diagnosing hardware/software, OS patches and upgrades, iPhone and printer problems.
  • Demonstrates ability to work independently or under general direction.
  • Excellent communication skills, professional appearance and customer service skills required.


  • Support Technician will excel in PC and Windows desktop applications, Mobility support including hot spot and iPhone, and Conference/Video support knowledge including Skype, and a general knowledge of WebEx, Adobe Connect and Verizon Conferencing.
  • Assistance with testing and integrating new IT provided equipment as required.
  • All software support requirements for standard applications such as Microsoft Office as well as internal specific applications.
  • Maintaining any changes to PC images required by the executives' PCs.
  • Support for other technology questions as requested such as cell phone purchases, headsets, etc.
  • Conference room support from testing AV equipment and connectivity prior to the beginning of meetings and being on standby if problems occur during meetings.
  • Assistance with helpdesk tickets
  • Will assist with tier 2 tickets, and support of end users
  • Assist in other IT support areas as required.


CBTS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.

Company Information

Wherever the journey takes your enterprise, CBTS has you covered. Whether your challenge is developing a cloud strategy, assessing security vulnerabilities, or developing an interactive experience for your customers, you need a partner that understands your strategic goals as well as your technology requirements. That partner is CBTS. From consulting to implementation to ongoing optimization, we combine deep technology experience with the expertise of professionals who bring a personal approach to all things cloud and beyond.

Dice Id : 10119424
Position Id : 698869
Originally Posted : 2 years ago

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