IT Engineer

IT SUPPORT, TECHNICAL SUPPORT, DESKTOP SUPPORT, HELPDESK SUPPORT, HELP DESK SUPPORT, TECH SUPPORT, NETWORK SUPPORT, NETWORK ADMINISTRATOR, NETWORK ADMIN, IT ENGINEER, SUPPORT ENGINEER, SYSTEMS ENGINEER, SYSTEMS ADMIN, SYSTEMS ADMINISTRATOR, 365, O365, ACTIVE DIRECTORY, VMWARE, ESXI, SCCM, POWERSHELL, ANSIBLE, AUTOMATION, WINDOWS, ESXI
Full Time
BASED ON EXPERIENCE

Job Description

This candidate will be starting remotely but they will be expected to be in the office once Return to Office "RTO is in-place. Not certain when that will be, but the expectation is 2021.

Day to Day Summary:
  • Provide courteous and timely response to calls and requests for support
  • Utilize ServiceNow to log, update and manage incidents and service requests
  • Provide support for common business applications such as Microsoft Office Products (O365), Citrix, Web browsers, Antivirus, and Oracle
  • Image, configure,and deploy PC and Mac computers
  • Perform Account Management functions utilizing Active Directory Manager
  • Install software and applications
  • Adhere to established processes and procedures
  • Strong communications skills and customer experience essential
  • Ability to multi-task between processing tickets, various project work, and working with equipment
  • Assist with equipment moves withinoffice location(s)

What you Bring to the Table:
  • 5+ years of technology experience, preferably in a fast-paced environment
  • Windows Workstation OS 7 and 10
  • Active Directory Users & Computers
  • Maintaining and upgrading computers utilizing SCCM,InTune
  • Providing user support on the phone and in person
  • Installing software and applications
  • Troubleshooting hardware and software issues and incidents
  • Familiar with ServiceNow or similar IT Service Management ticketing systems
  • Mac experience
  • Knowledge of virtual machines (VMs) -VMWare experience required; does not have to be an expert here but must have base knowledge of ESXi
  • Microsoft systems administration
  • Desktop support
  • Scripting/Automation (e.g.,Powershell, Ansible)
  • Network monitoring tools (e.g.,SolarWinds, Nagios)
  • Network and systems monitoring dashboards (e.g.,Grafana)
  • Hardware and software troubleshooting
  • Imaging
  • Self-motivated and able to work with minimal supervision

Extra's that are Nice to Have:
  • Familiarity withcomputer-basedmedia systems
  • Avid editors,back-end servers, and Nexis Storage ACSR certificationis a plus
  • VizRTEngine, Trio, AR, Hub
  • EVS XT servers, IP Director, X-File, XT Access
  • EncoHotShot
  • Telestream transcoding solutions
  • Familiarity with traditional and emerging broadcast technology
  • HD, SD, and4Ktelevision formats
  • SDI video, AESaudio, Analog audio and video
  • SMPTE 2110, Dante
  • Video/Audio Encoding and Decoding, Transport stream over ASI/IP
Dice Id : 10107595
Position Id : 20-00515
Originally Posted : 3 months ago
Have a Job? Post it