We are currently hiring an IT Field Technician - Kalamazoo, MI.
* General PC skills, familiarity with VM Ware
* Experience with Dell Thin Client, Windows 10 VDI strongly preferred
* Remote support experience preferred
* ServiceNow experience is helpful
* Must be able to lift and carry computers (approximately 50 lbs.), crawl into tight spaces (such as under desks), and climb ladders as needed to install computers.
* Strong oral and written communications skills
* Ability to demonstrate strong interpersonal skills and the ability to work independently with minimal supervision
* Ability to diagnose and troubleshoot workstation, application, peripheral, TCP/IP, and/or printer problems
* Ability to demonstrate strong organizational skills and the ability to follow documentation procedures
* Entry level - 2 years of experience providing customer support for Windows XP and MS Outlook in a networked environment, including experience performing computer hardware, software, break/fix, and troubleshooting.
* 2 years of experience supporting MS Office products (or other shrink-wrap software applications) including experience using a commercial trouble ticketing system (such as Remedy) and the ability to track and document actions taken.
Day to Day Responsibilities:
* This contractor will be building Dell terminal boxes that go out to customer care center agents
* Perform desk-side Windows XP workstation support in a networked office environment
* Supporting or performing MS Office and Outlook configuration and troubleshooting; software installation and configuration; new user set up; printer and network file share configuration and troubleshooting; peripheral installation, configuration, and troubleshooting; and computer/user moves, adds, and changes
* Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities, escalating problems as required
* Accurately and effectively resolving and closing assigned trouble tickets in accordance with SLA requirements
* Days: M-F
* Hours per week: 40
* Flexible hours: 7:30-4:30
* OT: Rare opportunity for weekend, possible OT
* 1 round Skype Video Interview - Prepare candidates to show ID to interviewer
Thanks & Regards,
Narasimha Reddy | Senior Recruiter
322 North Shore Drive, 2nd Floor, Pittsburgh, Pennsylvania 15212