Technical Support / IT Help Desk
Contract to Hire
Target Pay $18+/hr
This is supporting Office 365 and Windows 8 & 10 operating systems. Your role is very internal customer facing for all the company locations in Utah and 5 other surrounding states. Small Group (not a call center) of tech support staff. Work in an office onsite 8-5 week-days. Work trouble-tickets for remote users, and also go to 2 other floors of their building and support users at their desk-side, including the C-Suite executives.
Most systems are PC's and their MS Windows operating systems. One small group is MAC.
Company has other groups that you escalate networking, firewall, or server issues.
- 2+ years technical support experience either deskside and/or onsite (should be somewhat recent)
- Internal Customer Facing experience within a technical environment
- Technical troubleshooting experience with both Office 365, and Windows 8 & 10 (mostly 10)
- Trouble Ticket systems support experience
- Drivers License
Background check and drug screen prior to start
- ServiceNow ticketing systems experience
- Must be an active and patient listener. Must be willing to stay engaged with the internal customer until the technical issue is resolved or escalated. Not a KPI and minimum solved tickets per day environment.
- Right next to a TRAX station drop off / pick up
- Jeans and a collared shirt. Must be presentable when needed to go to a C-Suite office, or other person's deskside for support work.
- Caf's, Shopping, and nearby entertainment places
- Work is onsite at their offices Mon - Fri
- Cubicles and Offices (not a call center)
- Sitting and Standing desks
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