IT Help Desk Analyst

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Eliassen Group
IT, Help Desk, Analyst, PC, Hardware, Software, Windows, Adobe
Full Time

Job Description

IT Help Desk Analyst: Reading, MA

Job Overview

The IT team manages all aspects of computer and network support for all North American and overseas employees. This includes primary tech support for end users, as well as management and maintenance of all supporting resources, including AV equipment, networks, servers, and cloud applications. The IT Helpdesk Analyst will be in a generalist support role and an integral part of a growing IT team.

Here's What You'll Do Every Day:

• Assist end users, both in-person and remotely, with technical issues or questions relating to hardware, software, networking, or applications.

• Coordinate service calls and act as a primary point of contact with outside providers of support for laptops, phone systems, printers, and other equipment.

• Create, manage, and maintain user accounts and licenses across internal and external systems.

• Deploy new and refurbished laptops

• Maintain, allocate, and provision inventory of hardware, accessories, and consumables across multiple sites and office locations.

• Create documentation (self-help guides, walkthroughs, etc.) for end users.

• Assist other IT team members with special projects, server/networking installation and support, as needed.


• Associate degree Required, Bachelor's degree preferred, or commiserate work experience

• 1+ years' experience in an IT role

• Previous work experience in a professional services or consulting environment preferred

• Proficiency in troubleshooting user technical issues on PC and Mac (primarily PC) in an Active Directory environment and on mobile devices

• Ability to deliver excellent end user support while remote

• Strong understanding of security best practices

• Proficiency with networking, DNS, user authentication, certificates, wired and wireless connectivity, file and folder permissions/ACLs

• Experience working with (and managing) Microsoft365, and Azure environments preferred

• Ability to be participate in one 3 hour on-call rotation every week to assist with urgent issues (or planned projects) during such times

• Must be detail-oriented and have the ability to follow up and follow through

• Excellent written and oral communication, organizational, and interpersonal skills required

• Ability to interact effectively with all levels of company personnel

• Ability to recognize and maintain confidential information

• Must be innovative and proactive

• Ability to multi-task, manage, and prioritize projects effectively

• Ability to work independently, under the direction of others, and as a part of a team

• Ability to work in a multi-office global environment

Technologies we use


HP EliteBook 840, Apple MacBook, Android Phones, and iPhones, Meraki networking stack


Windows Server, Windows 10 / MacOS, Microsoft Office 365, Office Suite, SharePoint, Teams, Active Directory, Azure, InTune, Bullhorn erecruit, Adobe Acrobat

Company Information

Eliassen Group has been providing strategic consulting and talent solutions to drive our clients' innovation and business results for nearly 30 years. Our expertise in IT Staffing, Agile Consulting, Creative Services, Managed Services, Government Services, and the Life Sciences enables us to partner with our clients to execute their business strategy and scale effectively. The truly unique aspect of Eliassen Group is the community created by our employees, consultants, clients, and community partners. We pride ourselves on offering an ideal balance of a national reach, with office locations from coast to coast, without sacrificing our deep networks and local community presence. Where many consulting and talent solutions providers are focused on "the transaction," we believe in establishing and maintaining long-term partnerships with both our consultants and clients. As an Eliassen Group consultant, you can rest assured that you are a member of a community that not only supports you, but is available to you 24/7 through our Consultant Advocate Program.
Dice Id : cxelisen
Position Id : 355452
Originally Posted : 3 months ago

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