IT Help Desk

Customer service, Cisco, Command Prompt, Command-line interface, Help desk, Hardware, Microsoft Windows, Networking, Microsoft Office, Routers, Troubleshooting, Technical support, Switches, Phone support, Proprietary software, Linux, IT, Dependability, Software, Self motivated, Unix
Contract W2, 1 Years

Job Description

Help desk: working Remotely for now thru end of the year eventually after Covid, onsite in Winston-Salem, NC

1 year contract to hire position for an IT Help desk support specialist with experience providing IT help desk/phone support in large corporate environment.


  • Provide routine  IT phone support on hardware and software utilized by the organization. This will entail maintaining Windows operating systems, PCs, troubleshooting network connectivity, setting up new employee/contractor, and providing prompt customer service.
  • Take initial telephone or e-mail inquiries and troubleshoot appropriately.
  • Manage relatively simple hardware, software, or network problems that can be resolved within 5 minutes.
  • Resolve more complex issues requiring detailed systems and applications knowledge. These issues may require 5 to 15 minutes to settle.
  • Use judgment and decision making skills to generate a work order ticket for issues that cannot be resolved via telephone or e-mail and will require an on-site visit to the user's PC or workstation.
  • Must be very customer service oriented, have prior IT support experience working with Windows 7-10, MS Office Suite, PC connectivity issues, proprietary software support.
  • Any experience working with Linux/Unix command line support or Cisco command prompt (routers/switches) is a plus.

Hours on help desk cover from 6am-10pm - work 4, 10 hour days to include 1 weekend day.  Starting pay $18/hr – (Health/Dental and 401k after 90 days)

  • Excellent opportunity for recent college graduate with IT Degree. Candidates with A+ or NET+ or other IT certs are ideal. Prior technical or customer service - phone support experience is ideal. Must be dependable and reliable to work onsite.
  • Must be self-starter, willing to learn and grow with a large corporate company.  Local candidates only – onsite interviews required.

All candidates must pass 20 year criminal background check.

Dice Id : 10112363a
Position Id : DM-HelpWins
Originally Posted : 3 months ago
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