IT Help Desk (Des Moines, IA)

active directory, install, imaging, setup, help desk
Contract W2, Contract Independent, 6 Months
$15 - $25
Travel not required

Job Description

Will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop. Will perform all roles of a level 2/3 Help Desk support technician and must have experience supporting complex systems and/or custom hardware/software
Candidate must be able to:
-Handle difficult situations with clients and turn them into a win for the Help Desk team
-Work trouble tickets from ticketing system
-Manage the Help Desk email queue
-Solve issues via desk side visits and through remote desktop
-Answer how to questions and resolve issues related to applications, printers, connectivity
-Image, setup and install new PC’s
-Work in a small call center environment
-Maintain a positive outlook, be professional, and provide excellent customer service

Dice Id : 10117545
Position Id : 7253013
Originally Posted : 5 months ago
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