IT Help Desk Technician - Lead - Denver

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Ledgent Technology
Help Desk, Technical Support, Technician, windows 10, o365, office 365, microsoft 365, dell, ipad, support, troubleshooting, pc, laptop, software, hardware
Contract W2, Contract
US23 - US35 per hour

Job Description

Location: Downtown, Denver, CO
This is NOT a remote position. Considering local candidates in the Denver metro area.
Contract or Contract-to-hire
Estimated Pay Range: $23-35/hour (based on skillset and experience)


We are partnered with a leading organization seeking an IT Desktop Support professional to join their growing IT team. You will report to the Director of IT and serve as Team Lead while providing technical support for internal users. You will be responsible for supporting, setup, using, troubleshooting, fixing, and upgrading software, computers, smartphones, desk phones, and conference room technologies. You will interface with all users across the organization and work with software and hardware vendors.

Key Responsibilities:
  • Support users at their desk, over the phone, and remotely
  • Respond to support requests via phone, email, text, and in person
  • Setup and support employee's technology (PCs, laptops, monitors, keyboards, desk phones, printers, iPhones, iPads, Wi-Fi, connectivity, webcams, etc.)
  • Support conference rooms and AV (Audio/Visual gear)
  • Call and work with 3rd party tech support to resolve issues
  • Be "remote hands' for working on servers and networking equipment
  • Escalate and coordinate with next level support for any open issues
  • Make purchase requests for needed equipment
  • Create and update documentation for common uses, troubleshooting, and fixes
Key Qualifications
Professional Work Experience in a reasonable subset of the following:
  • Windows 10 expertise
    • Reinstalling Windows 10, drivers, and software
  • Proficiency in Microsoft 365 / Office 365 (Outlook, Word, Excel)
  • Technical support of PC and laptop hardware and software
  • Software installation, configuration, and troubleshooting
  • Printers, copiers, and scanners
  • iPhones and iPads
  • Strong problem diagnosis and creative problem-solving skills
  • Ability to work independently with minimal supervision
  • Excellent troubleshooting on diverse technologies and systems
  • Good documentation skills
  • Selt-starter who continually explores opportunities to add value.
  • Team Lead experience is a plus
Estimated Pay Range: $23-35/hour (based on skillset and experience)
Must reside within reasonable commuting distance in the Denver, CO area


We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.


Company Information

Meet Ledgent Technology – Your Career Search Partner

What do we do?

It’s simple! At no cost to you, we help IT and Technology talent like you to connect with companies for either direct-hire opportunities, or we hire you to represent Ledgent Technology for contract or project-based assignments with companies throughout the U.S. – and along the way, we strive to make life better for others.

Find a career in technology that makes you smile. Let Ledgent Technology help you through the process.

At Ledgent Technology, our priority is you. Whether your project or direct-hire technology job search was planned or not, the process can be stressful. We’re here to help you through your journey, and in the end, our goal is to help you find the job that makes you smile. Our Promise: “We love to create remarkable experiences…every person, every time.”®

Dice Id : RTL152550
Position Id : JO-2208-173808
Originally Posted : 3 months ago

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