Trigyn's direct government client has an immediate need for IT Help Desk Technician in Baltimore, MD.
The client is seeking an IT Service Desk Technician to troubleshoot customer issues in addition to installing, configuring and testing software and operating systems.
The Technician will install, unpack and set-up computer hardware, printers, etc. for both internal and external users.
Serve as the initial point of contact for customers seeking technical assistance via phone, chat, email or in person.
Provide immediate on demand technical support for VIP users, e.g. Comptroller, Mayor etc. relating to system performance and availability.
Monitor the Service Desk ticket queue, resolves tickets and resolves escalations;
Resolve problems and/ or requests; installs, configures and maintains all PC related hardware and systems including: Troubleshooting & diagnosing network problems; PC updates & standard software.
Troubleshoot Web browsers & basic network connectivity.
Configuring of Laptops and Desktops for various agencies depending on their needs.
Increasing memory when user is experiencing slowness if processor can handle the increase.
Troubleshooting and replacing video & Network Cards.
Install and test hardware and peripheral components; loads appropriate software packages such as operating systems, networking components and office applications;
Provide customization and adaptation of existing programs that meet users' requirements;
Evaluate system potential by testing compatibility of new programs with existing programs; confirms program objectives and specifications by testing new programs; compares programs with established standards and makes modifications;
Improve existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications;
Maintain the inventory for the refresh program and run reports for the computers and laptops in the environment for the client.
REQUIRED SKILLS, KNOWLEDGE AND ABILITIES:
One to two (1 -2) years of customer support and/or customer service work experience.
Must consistently demonstrate the ability to follow instructions.
Must consistently demonstrate excellent communications skills both verbal and written.
Must consistently demonstrate the ability to be/remain self-motivated, pay attention to detail, and meet deadlines.
Must consistently demonstrate the ability to maintain effective working relationships with personnel from various Agencies, other staff and vendors.
Must consistently demonstrate the ability to engage in multiple initiatives simultaneously, while working independently at times.
Associate Degree or combination of education and experience
2 years of computer support, applications analysis and/or data security and testing experience.
Previous IT experience in a government is preferred.
BALTIMORE CITY RESIDENTS ARE ENCOURAGED TO APPLY!
For Immediate Response call or send your resume to
TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 30 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 certified company.