Senior Loan Operations Manager
Senior Loan Operations Manager who will be responsible for the oversight and management of the Loan Servicing Teams including services of commercial C&I, CRE, MFR, Syndication, SBA, Equipment Leasing, Insurance Premium portfolios, and consumer loan portfolios. Responsible for the management of all post-closing monetary and non-monetary loan service processes. The individual will also work closely with the compliance and legal departments to ensure compliance with all laws and regulations.
Responsibilities • Develop and implement operational plans and goals. • Manage staffing in several areas of Loan Operations including all HR related activities such as, recruiting, performance evaluations, coaching, training, mentoring, and score cards. • Establish required processes and quality control procedures. Implement and provide ongoing management of the loan servicing teams and processes. •
Direct loan operations activities to meet established goals and appropriate turnaround time to meet regulatory requirements for time sensitive activities. • Monitor productivity and efficiency of department, make adjustments to processes and procedures to meet business plan. •
Proactively implement process improvements to ensure service quality, service level agreements and Operational Excellence. Implement metrics for tracking of operational efficiency improvement. • Create and maintain a collaborative work environment that facilitates the achievement of business plan objectives. • Implement processes to ensure that Loan Operations complies with all federal, state, local laws and internal Bank policies. •
Ensure Risk Mitigation in the processing of Loan Activities ensuring compliance with credit approvals, Business Loan Agreement, Promissory Note and Regulatory Compliance requirements. • Participate in the Loan Operations Risk Oversight meeting and monitors teams KPIs and KRIs • Perform periodic review of all processes including 3rd party vendor processing and audit of their process. •
Respond to internal and external audit requests and findings and implement remediation actions to any identified noncompliant processes or areas of concern. • Perform all other managerial or project duties as assigned my management.
• Bachelor Degree in Finance, Accounting, Business Administration, or Economics. •
Minimum 10 years’ experience in Commercial Loan Servicing with exposure to Equipment Leasing and SBA lending. Knowledgeable in Mortgage Lending. • 5+ years of management experience. • Experience managing multi-geography team. •
Past experience as a relationship manager and/or working directly with clients is preferred. • Advance knowledge of Loan Documentation and Funding with collateral perfection including regulatory and compliance requirements. •
Strong loan servicing system knowledge with emphasis in data quality. • Strong analytical and process improvement capabilities with accomplishment of efficiency gains/cost savings. • Exceptional written and verbal communication skills. Ability to effectively interact with all levels of the organization including senior management. • Excellent decision-making, problem solving and organizational skills with the ability to multi-task in a fast paced environment. • Ability to build effective relationships internally with multiple business units.