IT Helpdesk Analyst

O365, Microsoft365 and Azure cloud services, AD, Windows Server, Citrix, Microsoft OS
Contract W2, 6 Months
$20 - $30
Work from home not available Travel not required

Job Description





IT Helpdesk Analyst


Location: Dallas, TX



We are looking to add an IT Helpdesk Analyst who is detail oriented, quality driven and passionate about applying the latest technologies to address business needs.



Essential Functions & Responsibilities:



  • Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals.

  • Serves as company liaison with customer on technical matters

  • Provide level 1 technical support and incident management service desk functions

  • Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals

  • Installs, maintains and optimizes desktop /notebook configurations at customer sites

  • Diagnoses and resolves product performance problems

  • Performs maintenance and repair services

  • Instructs customers in the operation and maintenance of the system



Basic Qualifications:



  • 3+ years of desktop support, customer support and/or helpdesk experience

  • 3+ years of experience with Microsoft Operating Systems

  • 3+ years experience with end-user support process for desktops and laptops (first-call resolution, problem tracking via automated, prioritize work request)

  • 1+years of printer management, including physical replacement, network programming and device set up (ability to lift at least 25lbs)

  • 3+ years working knowledge of Windows, Active Directory, Terminal Servers, Group Policy and/or related technologies

  • 3+ years Office productivity applications, email clients, Citrix clients and various other applications

  • Working knowledge of O365, Microsoft365 and Azure cloud services



Competencies:



  • Enjoys working with people

  • Prides himself or herself in providing excellent customer service

  • Team player

  • Willing to learn on the job



Keywords: ("heldesk admin" OR "helpdesk engineer" OR "helpdesk administrator" OR "tech support engineer" OR "heldesk analyst" OR "service desk analyst" OR "service desk admin") AND "Windows" AND ("Active Directory" OR "AD") AND ("Office 365" OR "Microsoft 365" OR "exchange online" OR "o365" OR "Microsoft365") AND "cloud"



Please send your MS Word Resume to hr@tivasys.com



Posted By

530 Lytton Ave 2nd Floor Palo Alto, CA, 94301

Contact
Dice Id : 10230188
Position Id : 6023404
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