IT Helpdesk Manager - Bilingual Korean

IT Helpdesk Manager - Bilingual Korean
Full Time
Work from home not available Travel not required

Job Description



Position Summary:

The PC/NW Manager will provide leadership, management, and advanced technical expertise to the team and serve as an instructional and problem-solving resource for the Microcomputer/Network Analysts. This person will advise and support staff in their effort to resolve a variety of technical, informational and policy-related issues; monitor issues and escalate items to management when appropriate and insure appropriate solutions and other technical services are available. Responsibilities include assisting Project Managers in coordinating the activities of a project to ensure cost, schedule, document control and quality standards are met. Under the direction of the PM, the PC/NW Manager is expected to take on any/all tasks in the quest to learn all he/she can about Information Technology.

Responsibilities:



  • Supervise IT support for company's internal and external events

  • Manage and provide first hand support for critical network infrastructure issue

  • Supervise onsite desktop support technicians on day to day operation to meet base SLA

  • Coordinate internal resources and third parties/vendors/customers for the flawless execution of projects

  • Work closely with Systems/Network team and group members to promote a positive work environment and achieve the team's goals. Interface with each department to create and execute a plan to develop our IT capabilities

  • Provide technical leadership and direction by creating SOPs and procedures

  • Ensure that all projects are delivered on-time, within scope and within budget

  • Measure project performance using appropriate systems, tools, and techniques and manage changes in project scope, schedule, and costs

  • Report and escalate to management as needed

  • Perform risk management to minimize project risks



Requirements/Qualifications:



  • Bilingual Korean Required - Medium proficiency in reading and speaking

  • Bachelor's degree in Computer Science or Information Systems or Managed Information Systems or Computer Engineering Required

  • 10 years of experience in IT, 3+ years of experience as a technical lead managing a team of 2 or more IT Administrators

  • Travel up to 10% to various client sites required in the US

  • Proficient in core Microsoft products, including Windows Server 2008/2012/2016, Win7/Win8/Win10, MS Office, Internet Explorer and Active Directory

  • Ability to prioritize and organize work to meet defined SLA's

  • Experience building corporate IT knowledge bases and writing policies/processes

  • Excellent client-facing, written and verbal communication skills

  • Solid organizational skills including attention to detail and multi-tasking skills

  • Ability to work as a team member

  • Experience growing a team in a fast-paced, high-growth environment


Benefits: Medical, Dental, Vision, Prescription, 401k, Paid Time Off (PTO)


Dice Id : 10265997
Position Id : 1943717-192
Originally Posted : 4 weeks ago
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