IT Helpdesk Support

Xoriant Corporation,
Sunnyvale, CA 94085
2 hours ago

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Office, Windows, Linux, Standard operating procedure, Customer Service, IT Support

Contract W2, 6 Months

Depends on Experience

Job Description

Hi,

Role: IT Helpdesk Support

Location: Sunnyvale, CA

Duration: 6 Months

Duties:

The primary function of this position will be to provide IT support through telephone, chat, ticket, and walkup to internal end users. Coordinate, diagnose, and troubleshoot employee computer related issues involving desktop, laptop, or the network. This position is responsible for timely resolution of problems or escalation on behalf of customers to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Adhere to standard operating procedures and customer service guidelines related to IT support and knowledgebase. Works on problems of limited scope and follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

Skills:

Strong customer focus and excellent telephone manner are essential. Must be able to work well under pressure. Requires strong written and verbal communication skills along with the ability to multitask and solve problems independently. Individual will interact with all levels of management and people with different styles. The candidate must possess strong technical debugging skills in the Windows environment, along with experience supporting business and connectivity tools such as Microsoft Office email and calendaring tools. Knowledge of Linux, technical writing and/or web page development a plus.
Keywords:
Education: Bachelors Degree recommended with minimum 1 year in IT technical support.
Skills and Experience:
Required Skills:
MICROSOFT WINDOWS
MICROSOFT OFFICE
HELPDESK
EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS Additional Skills:
HELPDESK SUPPORT
TECHNICAL SUPPORT
CUSTOMER SERVICE ORIENTED
IT SUPPORT
CUSTOMER SERVICE
RETAIL SALES
SYNOPSYS
TECHNICAL ASSISTANCE
Languages:
English
        Read
        Write
        Speak

Thanks & Regards,

RAJESH H. PARTEKI

US IT-Recruiter

Email:

Cell:nbsp; VoIP:

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Xoriant is an equal opportunity employer. No person shall be excluded from consideration for employment because of race, ethnicity, religion, caste, gender, gender identity, sexual orientation, marital status, national origin, age, disability or veteran status

Company Information

A Place to Build a Career – And a Life

A workplace should be welcoming and engaging, and work, exciting and meaningful. Our culture is an embodiment of three decades of hard work nurturing our employees with the right blend of opportunities – from pursuing innovative career tracks, upskilling professional development, through best-in-class learning and training, to ensuring a fulfilling work-life balance.

Our success is driven by the long-term vision of our leadership team. It permeates the workplace and is manifested in the actions of our passionate employees. Every Xoriant employee is the epitome of commitment to excellence, emboldened by an innovative and collaborative mindset. As a diverse and inclusive organization, we endeavor to ensure a work environment that offers equal opportunities to optimize performance and foster growth. At every level of the organization, we work hard to make Xoriant a great workplace we look forward to every day.