IT Helpdesk Technician
Mountain View, CA
3 Months Contract with possible extensions
An IT Helpdesk Technician will needto respond to requests for support in a timely manner and be a point of contact for all IT support related tickets.
As they will interact with colleagues from different teams, regions and even executives, a high level of professionalism is required in their communication skills.
Summary of Responsibilities:
-Provide technical assistance to resolve employees issues for hardware and software locally and remote
-Troubleshoot and Resolve user issues in Mac OS X, Microsoft Windows, and Linux.
-Ensure Incidents & Requests are handled within our SLAs to empower users with timely and accurate solutions
-Utilize ticketing tracking system to document all support cases
-Perform user account management and application assignment.
-Perform hardware repairs & process warranty RMA's on systems as needed.
-Provide support for other IT teams projects and Initiatives
Summary of Qualifications:
-Customer focused personality and a positive "Can-Do attitude
-Ability to work independently and deliver upon expectations
-Comfortable working in a matrixed environment (being able to answer to multiple project owners)
-Associates degree (AA) or equivalent from two year college or technical school or equivalent combination of education and experience
-End user based Desktop OS support experience (MacOS and Windows)
-End user based Mobile OS support experience (iOS and Android)
-Base level understanding of networking principles; VPN, LAN, WAN, wireless.
-Must be willing and able to work in an open office, team environment
-Must be willing and able to work both in office, and from home when required.
-Physically able to lift up to 50 pounds overhead.
-Perform tasks that involve climbing ladders, walking between campuses and carrying a equipment bag that will contain mechanical tools and replacement gear for different sites.
Role Specific Responsibilities Include:
Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit inwith an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand outwith opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management, and beyond.
Equal Employment Opportunity Statement:
Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.
Awards and Accolades: