IT Knowledge Management Analyst

iManage, SQL, SSRS, Power BI, Tableau
Full Time
$80,000 - $100,000

Job Description

 

  • Gain an advanced understanding of various KM systems and progress towards providing second level support for those systems.
  • Monitor the usage of KM systems by running existing reporting queries and:
    • Determine when information governance and data retention policies may apply;
    • Train users who may not be using the full feature set of the DMS;
    • Consolidate or remediate duplicative entries or bad data in KM and other systems; and
    • Work with senior IT members to continually improve on the quality and scope of the reports.
  • Provision sites on the Firm’s extranet when non-standard configurations are required.
  • Assemble summary reports and share them with appropriate parties on a scheduled basis.
  • Regularly engage matter teams to:
    • Offer general assistance, such as creating or deleting Workspaces, and moving or refiling document sets;
    • Address data management concerns as they arise;
    • Manage the security control lists of documents and Workspaces;
    • Share information regarding any unique circumstances; and
    • Determine when the status of a matter changes so that relevant systems can be updated accordingly.
  • Develop and document repeatable processes for how certain issues and scenarios should be handled.
  • Open support tickets with third-party support teams for issues that cannot be resolved in-house.

 

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • Demonstrated ability to learn new technologies through experience or education.
  • Excellent oral and written communication skills.
  • Excellent documentation skills.
  • Strong analytical, problem-solving and decision-making skills.
  • Experience communicating technical information to non-technical people.
  • Ability to multitask in a fast-paced environment.
  • Ability to work with employees at all levels.
  • Ability to work independently and determine priorities.
  • Strong understanding of Windows and MS Office applications.
  • Strong customer service focus and experience.
  • Experience with any of the following systems and technologies:  iManage, Prosperoware Milan, HighQ Collaborate, Decisiv Search, SQL, VBA or PowerShell.
  • Experience with a reporting and analytics platform such as SSRS, Power BI or Tableau considered a plus.

EDUCATION AND EXPERIENCE:

  • Bachelor’s Degree.
  • Degree in Computer Science or Information Services or business related field a plus.
  • Minimum 3-5 years’ experience in the area of document management, knowledge management or information technology required.
  • Data analysis experience a plus.
  • Law firm experience preferred.
Dice Id : 10180559
Position Id : 6018
Originally Posted : 4 months ago
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