IT Managed Services Support Engineer - L3

Firewall, Networking, Monitoring, Microsoft Windows Server 2008, Security, Operations, Troubleshooting, Technical support, Supervision, SLA, Problem solving, Linux
Full Time
Depends on Experience
Work from home available Travel not required

Job Description

Title: IT Managed Services Support Engineer Level 3 - Remote till Covid
Location: Parsippany, NJ
Duration: FullTime 
Interview: Telephonic/WebEx
Reporting to the Manager in charge of the IT Managed Services vertical within client, the IT Managed Services Support Engineer is responsible for day-to-day proper resolution of Server. firewall and network-related support tickets from various clients and IT Infrastructures as well as onsite deployments of new technology.
Responsibilities & Skills
  • Responsible for the daily US service desk activities (provides end-user support) i.e. performs day-to-day end user assistance by actively participating in all Service Desk related           activities. Provides level 2 and/or Level 3 support to the end users
  • Respond to assigned tickets/tasks in accordance with SLA guidelines
  • Ensure proper oversight on Junior Team Members to ensure client needs and expectations are being met.
  • Troubleshooting and resolving customer system problems across a broad range of technologies; desktop/portable and remote devices, all peripheral devices, application and enterprise system     support; computer hardware and software issues
  • Self-starter which can be relied upon to take sound decisions, based upon solid facts (resulting from a comprehensive and structured troubleshooting/diagnostic process)
  • Pro-actively seeks for continuous improvement opportunities, where it pertains to processes, procedures and customer satisfaction.
  • Provide remote and onsite installations of new software, hardware and upgrades
  • Responsible for maintaining and monitoring the health, performance, uniformity of the company and client Firewalls, Access Points, Routers, etc. with other Team Members
  • Maintains Appropriate documentation of steps taken to resolve technical issues.
  • Finds solutions to day-to-day technical issues with limited resources
  • Has the ability to work independently and with minimal supervision
  • Ensures proper onsite deployments of client assets, e.g. routers, desktops
  • Build Cost Authorization Forms based on client requirements
  • Appropriately prioritize both IT projects and day-to-day operations
Strategy & Planning
  • Contribute to strategic technology planning and direction of projects
  • Understand business needs, educate clients on technology and how to use it as a strategic asset
  • Finds solutions to day-to-day technical issues with limited resources
  • Build Cost Authorization Forms based on client requirements
  • Appropriately prioritize both IT projects and day-to-day operations
  • Stay up to date with key service development/issues within the technology and accounting industry and implement new methods or technologies in order to maintain and improve efficiency
  • Provide direction and support to the other ITMS team members, helps ensure client's strategic goals, and ensuring that they are met efficiently
  • Identifying and delegating areas of responsibility to the appropriate authority for team members to successfully accomplish their responsibilities
Position Requirements
Experience & Education
  • Bachelor's degree in Information Technology or related field; Master's degree a plus
  • The ideal candidate has several IT Certifications, e.g Security+, Network+, etc.
  • Minimum of 5-7 years of on-hands service experience with several Windows Operating Systems and network technologies
  • Proven successful execution/completion of technology projects
  • Experience with Windows 7,10 management technologies
  • Experience with Windows 2008 – 2019 Servers
  • Experience in IT consulting and client-facing abilities
  • Experience with Linux Systems
Personal Attributes
  • Excellent interpersonal, written and oral communication skills
  • Demonstrated capacity to work independently
  • Naturally self-motivated and detailed oriented
  • Resourceful and innovative problem-solving abilities
  • Passion for technology service and interest in exploring new methodologies
  • Willingness to travel to remote offices and industry events as needed

Best Regards:

Asif Khan
Technical Recruiter
Cardinal Technology Solutions
PhExt-330/Direct - 201-473-4217
Fax: 201-633-5279

US Head Office 1100 Cornwall Rd. Suite 113,
Monmouth Junction, NJ 08852
"Redeem the soul of your enterprise "
Dice Id : 10121181
Position Id : 6768485
Originally Posted : 2 months ago
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