IT Manager, End User Computing

Access control, Audit, Budget, Business analysis, Business software, Business systems, CTO, Change request management, Computer science, Consulting, Customer service, Database, Desktop, Disk imaging, End-user computing, Finance, Front office, Hardware, IT, IT management, IT security, IT service management, ITIL, Reporting, Request for proposal, SAP, SDLC, SOW, Security, Service desk, Problem solving, Procurement, Productivity, Professional services, Project administration, Networking, Operating expenses, Operating systems, Policies, Pricing, Infrastructure, Internet, Intranet, Laptop, Leadership, Metrics, Motivation, Printers, Software, Software licensing, Standard operating procedure, Status reports, Tablet, Technical support, Troubleshooting, Upgrades, Vendor relationships, Web development
Full Time
Depends on Experience
Travel not required

Job Description

Our direct client, located in eastern Fairfield County, CT, is seeking an IT Manager of End User Computing for immediate hire!

In this role, you will be responsible for the IT Service Desk, Desktop Services, select Security services, and Web business systems. The position is responsible for the IT front-office (level 1) customer service function for all  350+ employees and 20+ facilities across the New England region. The position oversees a work-force of five employees’ and another four+ 3rd party IT vendors with a combined capital/expense budget of approx $1.5M. The role is part of the IT management team and reports to the Director of IT.   

 

Responsibilities:

  • Manage Service Desk function – includes intake, prioritization, and response to all incident/change requests (approx. 750+/month). These duties also include operating our IT service management processes (incident, change), our ITSM tools, and call reporting metrics.
  • Oversee Desktop Services – includes EUC hardware (desktop, laptop, tablet, MFP/printer, smart phones) and assoc software (PC images, office productivity, business applications, etc). These duties also include new deployments/releases, upgrades, relocations, security patching, and maint/repairs.
  • Perform Security/risk activities – includes End User access controls (Network, SAP), IT general control audits (& remediation plans), and their IT security policies.
  • Perform Web development activities – develop/support of  internet/Intranet systems, life-cycle/refresh of components, and assoc enhancements to existing systems.
  • Oversee EUC projects – includes hardware/software life-cycle refreshes and the assoc project admin duties (managing budget, milestones/plans, resources, risks, status reporting).
  • Execute procurement/contract activities – solicitations/RFP, alternative bid/pricing, software licensing, vendor professional services contracts and statement-of-work
  • Maintain vendor relationships – negotiate rates, statement-of-work, service levels, consultant assignments, and project deliverables and timelines
  • Oversee staff/consultant activities – team assignments, resource needs, standard operating procedures, and performance standards/reviews
  • Establish/maintain financial budgets for group – capital plans, operating expenses, licenses, labor (employee, prof services), and subscriptions

 

Position Requirements:

  • College diploma/degree (either BS or BA), preferably in computer science or information technology
  • Experience with operating an IT Service Desk function (tickets, incident/change processes, etc)
  • Knowledge of IT service management processes & practices (ITIL, ITSM)
  • Experience in running End-User systems (hardware, operating systems, productivity applications)
  • Proficiency with application support (business applications, database systems, office productivity suite)
  • Knowledge of application development life-cycle, database systems, & infrastructure technologies
  • Strong customer-service skills, a good communicator at all levels, both verbally and written
  • Experience motivating and directing workforce (employee, consultants)
  • Exhibit skills in managing budgets (operating expenses, capital) and the administrative duties
  • Demonstrate experience with coordinating vendor contracts, bid/solicitation, SOW, etc
  • Experience in leading projects thru it’s life-cycle (plan-exec) and the admin duties (reporting, etc)
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment

Please apply today if you are qualified and interested! 

Job ID: 4477

Dice Id : 10208703
Position Id : 4477CM
Originally Posted : 3 months ago
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